Reviews for Cold Stone Creamery in Brea, CA
Only one person working on Sunday. Very slow. Only 5 groups infront of us, yet had to wait up to more than half hour just to get... serve. I feel sorry for the only employee that works on Sunday. Read more
Google says open till nine. Got here at 7:35, employees say they?re closed. I told them that it says it?s open till nine online,... they rudely respond ?well it?s wrong, we?re open till 8.? Keep in mind, it was still well before 8pm. Read more
I wanted the order the ultimate cake batter with a cone the guy said, first he told me what size and I didn?t know what sizes... they had then he told me they were over there and the fricken sizes didn?t even say the size on them then he told me to pick andI said what are the sizes and he finally told me, I chose medium as he was making it he told me that they didn?t have one of thetopings and i said can I get Kit Kat and then he told me to choose one of them from the display and I told him where is thedisplay and he said it should be right there I wanted Kit Kat but for some reason I guess he didn?t hear me or they didn?t haveit so I chose crunch, when he was done and registers me up he gave it to me but it was in a cup and I told him I wanted a coneand I said can you maybe put it on top or something and he said no once it?s made we cant. I understand that they haveguidelines rules but I fricken asked for a cone at the beginning. I told him it?s fine and payed with the gift card. Theultimate cake batter didn?t even taste like cake batter it tasted like chocolate. The guy seemed new and seemed like he hatedhis job and I was sad and got a messed ice cream order. Worst experience ever at this cold stone and it was only my second timeat this location, Brea mall step up your game and maybe give every employee a microphone so I can hear them or train them totalk louder since it?s so fricken hard or hear. Read more
Horrible customer service.On regular day we went at 6:45 , there were 3 customers in line ahead of us and they refused to take... our order at 7clock, after waiting there for 20 mins in line.They close at 9 according to google maps, they should have takenour order.Same thing happened last week when no one was in line and we went at 6:30 pm.If you go here be prepared to not have anicecream. Read more
This parlor is in the food court at the Brea Mall. It's conveniently next to the Wetzel Pretzels. The flavor scheme is only... rivaled but the color scheme. My grandson wanted the Lucky Charms combo and he couldn't have been happier. The sever was politeand friendly and the mall finally put tables out again. When you're in the mood for something different and delicious come checkit out ???????? Read more
Waited in line for about 5 mins before being helped. It was extremely packed, there was a full line for pretzels and about... another 10ppl behind me for ice cream. While finally being served, the guy helping me didn?t know how to make our order. Weordered what was supposed to be a warmed cookie with cookie dough, vanilla ice cream, chocolate shavings and whipped cream; wegot frozen cookies on a plate with vanilla ice cream and chocolate shavings. When I asked if it was supposed to be warmed hekind of just looked at me like I was speaking in a foreign language, then asked if I wanted him to throw it in the microwave. Iasked for a warm cookie, so he took the plate back began to take the ice cream off.. which seemed like a difficult task to do soI just told the guy to just chop up the cookies and throw it in a cup. We already were waiting forever and there was a huge lineit wasn?t worth the effort as the guy made it seem like he was completely confused on what to do and kepted looking up at theboard on how to apparently throw it in a microwave. Upon ordering my last two items, there was another gentleman whom walked outin a black hoodie and began making ice cream. He called over to 3 kids waiting asking if what he was making was correct. Theywalked over not in line and told him their order. This kid made 3 ice creams and handed them out right in front of me andproceeded to tell the 3 kids to walk around back to meet him. They never paid for their ice creams and this kid grabbed his backpack and left. All while not only myself had been waiting for quit some time for my ice cream but there was a full line of about10ppl, all of us PAYING customers. Even my 7yr old asked why those kid cut in line and then my 8yr old proceeded to mention thatthey didn?t even pay for their ice cream. Upon asking for the managers phone number (I asked for a manager originally he saidthere was no manger there) the guy helping me grabbed a young blonde haired girl. She asked what th Read more
Taking their sweet time to text and talk with their friends. The Asian guy who works here feel like everybody owes him money and... having the stink face while making ice cream. But I mean if u love coldstone u still gotta swing through. Read more
Only one person working on a Tuesday afternoon! And to top it off, they?re in Wetzel uniform!