Reviews for Gen Korean BBQ House in Cerritos, CA
Don't go on Sundays! I know what a way to start a review. But I have gone multiple times in the weekends and this place is way... too packed and services is so slow. This time it was terrible, if you did not have patience you were gone. The patio wascrowded, the seats were so cramped one could barely walk around even the waiters struggled. My party of 6 were called in prettyquick it was too good to be true. The waiting was worse once seated. We were sitting there starving and watching others eat. Myfamily and I were so hungry were were sharing an appetizer of a single rib it was hilarious. We felt like the crowds lol Butthankfully for them my family was patient and service got better after a while like 2 hours later. Until then we got a decentamount of food. But what made our day was the waiters kindness. They were all so polite, apologized and one could tell howhardworking and tired they were going up and down left and right like crazy. A lot of food was out and we would get the wrongmeat sometimes but we didn't mind we weren't picky. I would return because food was good and the waiters are very nice and evengave us 50% off. I will make sure to return on a weekday, definitely. Read more
We were there on a Friday night with a friend treating my wife for her birthday. But we had the worst dinner service imaginable... that night from this server named Sung. The way we were treated at this establishment by this server, Sung, clearlydemonstrated how bad this place is mismanaged. Apparently there is no consequence for being a bad server with an attitude. Themanagement even had my Yelp review removed for stating facts. They are enabling this kind of behavior. What a joke. 20 minutesinto the dinner we asked this worker to be nice to us after multiple requests for items that we did not get or sent to wrongtables. We also told him it was my wife's birthday that exact day we were at the restaurant. Not only he refused to apologizeand tell us he will try instead he started to harass us. He gave us DOUBLE order of this Hawaiian steak and 5 minutes later hecame over to ask us if we wanted more of the Hawaiian steak. But we did not even get a chance to cook the extra order that wedid not order yet. Why do we want more? We asked why he is harassing us like that? He said he just want to make sure we getwhat we wanted. He started telling us to repeat stuffs we ordered to double check. 5 minutes later he had this girl send overanother DOUBLE order of Hawaiian steak again. Unbelievable. At the end, we heard at least 3 birthday song sang by the serversand something with candles delivered to those tables. But nothing for my wife. He ruined my wife's birthday. She was so angryand started to cry after the dinner. We decided to talk to the manager on our way out. That piece of s**t, Sung, ran in frontof us and grab the manager Tim to the side right in front of us before we had a chance to talk. He probably told Tim to coverfor him or not to let other managers know what he did. Unbelievable. Anyway, we used to be regular customers for years. Notafter this kind of treatment from this place and the management. By the way, the definition of hospitality i Read more
Ordered the 7 meats combo via UberEats and had mixed feelings about the overall experience - The good: portions of the meats... are generous. - The bad: ridiculously small side dishes. - The ugly: all the meats were well-done, and some were BURNT andovercooked... Read more
The service was a 10 we were seated promptly (3) ppli cant say enough about the food tjat kept coming bulgogi ?short ribs ,beef... lg intestines lol teally good . Read more
An all you can eat feast that you cook yourself. Fresh, clean, friendly staff and great atmosphere. There was a 20min wait for a... table but definitely worth the wait. Read more
Got seated and didn't even get menu books... too 20 mins to get drinks.. another 30 to get served.. and finally when we got... served we didn't even get what we ordered. They threw random food on our table and they didn't seem to want to give us brisketwhich is something we were familiar with.. horrible experience because we didn't know what to order since we didn't have a menuto look at and it took them so long to give us napkins. The server was focused on one table and they were getting the topservice while we were getting lowest customer service. They still expected 20% tip and the manager was no where to be found. Notto mention music was super loud which made it even more frustrating to express our concerns. The last time we were there we wereseated in the patio area and the experience was amazing.. I hope the manager reads this because we were waiting for our mom tocome back from the restroom while waiting for our card to return and they started picking up the table and spilled water near usmaking us feel like we needed to leave right away... everything was just very uncomfortable. Read more
At first the service wasn't good, the servers were slow the food took forever to get there the service was bad.. but then I... asked for the manager and i expressed to him about our service and that it was unacceptable. He was very apologetic and heasked to fix it I almost left the restaurant and I decided to give a chance we got seated right away inside and they really madeup for it. I really think this manager is amazing and does his job right he gave us great service and great servers. I'll becoming back again. Read more
Great experience here. Our waiter Tyler was on point and brought us everything we needed when requested. The food was amazing.... Definitely recommend this restaurant Read more