Reviews for Starbucks in Chula Vista, CA
No where to sit down. Bathroom not available not even for paying customers. Horrible service. We ordered a cake pop and the... cashier didn't even know that they were out of that specific item to the point that he spaced out and continue with other thingsuntil I reminded him about our order. The staff and their faces say everything about their work enthusiasm. Very poor andhorrible customer service. Read more
FYI you can't do in person pickup before 6am for security reasons. HOWEVER, it is not okay to ignore people waiting outside for... their orders. I ordered a coffee for pickup without knowing that they didn't open until 6am and I was waiting outside for 10minutes and every staff member ignored me. Only one staff member approached me and was really nice, but the rest of them keptignoring me despite me trying to tell them that my coffee was in the counter ready to be picked up. Oh and even though I orderedahead, my sandwich wasn't ready. And to the manager that only replies with a link so we can contact corporate, please don'twaste your time replying that to my review. Is very obvious that you haven't done anything otherwise you would have betterreviews. Teach your team to have better customer service skills. Read more
Literally the only Starbucks I've ever been to that wouldnt let paying customers use the bathroom. I had to abandon my cart in... Food 4 Less next door because their bathroom was closed and then bought a coffee at Starbucks JUST so I could use the bathroomand then STILL had to get back in my car and drive around the corner to Target! Have a heart for your fellow man, people. I knowthere's a homeless problem near the trolley stop but this is no way to treat paying customers experiencing a bathroom emergency.I mean come on! Read more
Reviews are there for a reason... This morning, I had the MOST awful experience ever at the Starbucks located at the... Palomar/Trolley location in Chula Vista. "Jessica" at the drive thru she was extremely rude, had a bad attitude, got frustratedwhen I told her the app was pretty slow, and my order was probably still not showing, her answer was: "If you just put in yourorder is going to take a while to show up, so you need to take your time driving to the window".. I pulled up, then she hands memy order incorrect, I bring it up to her, she just staaaared at me, as If I was stupid, took the item back, didn't even botherto apologize, then she hands me the pastry, and Jessica not shy right away asks me to hand over the wrong item back to her. Igot to work, and not surprised, the drink I was given was also wrong. I got Iced Coffee instead of Iced Chai. I tried calling,obviously nobody answered the phone. Starbucks strives to provide excellent customer service, today was definitively theexception. Management needs to re educate employees like "Jessica" she was NOT doing me a favor by going there, last timevisiting this location. Read more
Don't use this location. Manager on duty needs a little more training on customer service. I came up with a solution for an... issue that she had trouble executing in a timely manner. If your team is behind and busy find fast solutions so you can returnto the team and get the job done. Don't make that the customers problem. Reply to Owner: I did report the experience prior tothis review on the website thank you Read more
We had a bad experience at this Particular Starbucks. My husband had the urgency of using the restroom due to health problems... andsince we've been driving for a long time. One of workers(Isabella ) said no he can't use it and then she call Melissa whowas in charge. Melissa told my husband that he has to buy something before using the restroom my husband told her he would orderwhen he comes back but she refuses to let him go so he has to hold and wait until his order was ready. He had a hard time! Wesupport Starbucks by visiting and buying its products and Sometimes clients need some sort of flexibility and empathy from itscompany and employees!! Read more
Good drinks, friendly staff, but unforgivingly mismanaged location. The staff doesn't deserve such a cruddy supervisor - she... gave her friends free drinks and had the workers make it for them (they didnt even leave a tip). WARNING: no outlets to chargephone/laptop, ANYWHERE. Read more
It's amazing how a place that sells food and beverage does not let it's customers use the restroom. No restroom no purchase! If... enough of us complain and boycott that particular store they will open the restroom to the public again. Read more