Reviews for Dunkin' in Palmer Township, PA
Giving it 1 star only because I can?t give it a zero. We had purchased an ice coffee with whip cream and it was tasteless a few... days ago. We had gone thru the drive through. This place is very close to RT 22 west bound . Once on the highway we took a sipand it was tasteless. We decided to go back yesterday to complain about it and the manager just shrugged us off. No apology, notrying to rectify. He said we should have called about it. We weren?t going to go back once on the highway but thought we couldmention it to him during a personal visit. Besides wondering if he?d make some financial adjustment on a new order which wouldhave included buying other items. He did nothing and we walked out making no purchase at all. He?s lost a customer. He probablydoesn?t care. Read more
A few days ago My wife had purchased a medium frozen coffee with whipped cream and it tasted like frozen water. It had no... flavor. My wife went in today to tell the manager of her bad experience. Thinking he would offer a replacement he told heryou?ve should?ve called right away. He did not try to help a paying customer. Wasn?t feasible since it was thru the drivethrough window she made her purchase and was already on the highway driving home when she discovered the poor quality of thebeverage. He could probably care less but they did lose a customer today. She was going to purchase donuts too but with his Illattitude she walked out not making any purchase. Just wondering what?s going on with the help these days since it also happenedtwice before at the westbound side of the Dunkin Donuts on Rt 22 in Phillipsburg NJ. There was one incident where she did turnback to the Phillipsburg location and they made good for it and made another. But this man in this business had no interest inher bad experience. And these drinks aren?t cheap. Couldn?t enjoy what she paid good money for. Read more
Person behind speaker was rude, muffled then argued with me because I couldn?t understand him and was adding things to the... order. I ordered 3 drinks and 2 sandwiches.I gave the order as I was getting it from the 3 high schoolers in my car. An olderman with stripe shirt came out, to tell me he?ll take my order. He cancelled my order. I said I can?t believe your employee wasso rude and was arguing with me about adding a drink that is the same as the others at that. I am a customer. He doubled downwith a nasty tone saying ?everyone is a customer, you can?t hold the line? ? I expressed my disappointment and that I was givingmy order as I was getting it. He cut me off several times, escalating his tone. Another employee (younger) with black shirt,came in to deescalate his rudeness, apologized several times and finished taking my order. He was nice as he could be to me. Theemployee at the speaker and the one wearing the stripe shirt was VERY rude , condescending and dismissive. He doesn?t careabout customers. Literally, if we took 4 minutes placing the order it was a lot. They got nervous about vehicles starting toline up and decided to dismiss me. Horrible experience, not going back to this one. Read more
Worst Dunkin around. They don?t ever get the coffee correct. How hard is it to do extra cream and extra extra sugar? And hash... browns are always either burnt or cold. Drive thru is slow. Read more
If they ever fixed their speaker for drive thru it would be 5 stars. Seems better talking through a cup and string
As far as getting a coffee and a snack, it's fine. Prices are about average.. I do enjoy the 2 for $3 sausage egg and cheese... wrap. Read more
No wait, customer bathroom open, and the most insanely delicious pink strawberry coconut milk refresher! Highlyyyyy recommended... that everyone tries this slam dunk of a drink! I already went back for seconds today! Read more
So I pulled up in a 8 capacity van around 650 AM. All seats full. We notice there wasn't anyone behind us so we took a second... to get our orders ready. As this is happening, a worker comes out to "check on us" although I said into the speaker give usone moment. No car behind us yet. As we begin to order, two cars pulled up and a man comes out and says to hurry up and Ikindly yet firmly replied, I have a van full people getting their order ready. He said "well come inside". This is why thissituation bothers me. Yesterday (11.20.22) at 10 AM, I sat in the drive thru behind 4 cars for 20 minutes patiently. I neversaw anyone come out and rush anyone nor did I go inside and question what was wrong with the staff. We didn't even spend 3minutes in the drive thru yet were being rushed. I only came to dunkin cause someone gave me gift cards to dunkin which is why Ifrequented in two days but honestly this is why I stick to wawa. Read more