Reviews for El Pollo Loco in Laguna Hills, CA
This is not the first time and most likely it won?t be the last time. They don?t deliver what u ask for. Be careful . There is... always one or two pieces missing. I just ordered half chicken and one extra leg. When I got home there was no extra leg. I askedthem for extra crispy they gave me not even well cooked. Please check your bag. They are bunch of irresponsible people workingin this store. I called them , no body answered the phone. Don?t recommend to go to this store Read more
Was looking forward to having it, but won?t be back again. Went there later in evening ? got family meal ? chicken was dry and... salsa was tasting nasty. Had to spit that out! Spend your money elsewhere!! Read more
A message to the owners, get some competent saff. One of the worst customer service i have ever seen. Same terrible customer... service. Unfortunately this is the only store nearby, otherwise I will never step in your store. Read more
UPDATE? 4/28/2022 Understaffed and the dining room is a mess!! I?ve attached a photo. Service was good the cashier was nice and... welcoming which is always important. Although no one else gave me a greeting as I stood at the counter. Food and service aregood from what I can remember but tonight at 850p, maybe 40 minutes before close, they have the dining room looking like they'reclosed. Mats hanging on railing, ALL chairs on tables.....come on....5 or 10 minutes til, sure, but not 40. I ordered to go andhad to pull a chair off a table to sit. :/ Read more
Second day in a row, yesterday we came in and it was a long wait to order and then to get out orders. I had to ask for my... coleslaw to be exchanged for something else because it was rancid. Today we got here, there weren't that many people but itwould have been a 15 minute wait to even get chicken so we had to order burritos. Our time was limited since this was our lunchbreak. I only gave it two stars because the chicken is good and not over cooked, however we won't return to this place. Read more
What an ugly experience !!! If u really wanna get ignore at a restaurant this is the right place. They don?t greet customers at... all and they don?t act sorry for ignoring for you for almost 15 mts. When there is no one in front waiting in line. Then theytake their time to get the order ready this was my third visit to this place and the the final. They don?t know whatcustomer service is. No wonder no one puts a good review about this place???. Totally unhappy Read more
Yesterday I came for 3 combos and time was 11:58 and chiken was limited ... i Saw the grill and was no chiken on the grill at... lunch time!!!! Today I came again for 5 combos and 3 other person were making complain they were tried to teach them how towork has a team!! IT WAS CRAZY POOR CUSTUMER SERVICE NO ONE CARES .... Read more
Even though a few items I had to go back for. The chicken texture was 100% spot on.