Reviews for Domino's Pizza in Lancaster, PA
Google hours were wrong, saying they are open for delivery until 1 am. Ok. I placed an order at 11:30 pm and they canceled my... order. I went to the location and they told me they closed for delivery at 12 am. Terrible customer service to cancel an orderplaced 30 minutes before closing. Read more
Tried ordering delivery and the site says they don't deliver to my address. I'm 5.3 miles away from their location.
Every time I try and call no one answers. This has happened several times, I?ll drive by the store and lights are on and people... inside. Always so frustrated i never go in and order. Read more
Picked 5 toppings for our pizza, one of them was hamburger. Didn't have hardly any on the pizza. The pizza was good though.
The staff is super friendly but I often see the workers without gloves, and for some reason they always throw the receipt in the... box on top of the pizza which feels gross coming from the cash register and then directly contacting the food.???? It?s odd. Read more
The staff was really nice and our pizzas were made quickly!
I called for delivery to the new facility out in willow street. Not only were they rude on the phone in person too. My pizza was... completely burnt. I ordered a philly cheese steak pizza with American cheese. When I got it I said are they kidding me. I callthem I asked to speak to the manager a gentleman gets on the phone I asked him why would they send a burnt pizza he doesnt putme hold he automatically puts a female on the phone. It was the lady named jessica who prepared the food. I asked why would youprepare something like this. She said this is what you ordered I said where in my order does it say burn the pizza and burn thecheese and where is the meat? You says it's all there. I said I'm driving out there. I drive all the way from Lancaster towillow street. When I get there I said may I speak to the manager I spoke to on the phone a gentleman with tattoos says that wasme. I said as a manager on shift why would you allow a pizza to leave your store looking like this. He got smart and says youneed to leave I said whattt?? Ge kept saying because off how my anger gets you need to leave????. I said because your anger? Howdo you talk to your customer this way? I speak to the lady jessica who prepared the food she was rude as well and says I need itto calm down. Calm down how can you prepare food to me this way. And then to top it off they out a card with a paperclip on thepizza when it got delivered telling me I'm entitled to a free pizza. I acted like I was waiting for the manager James to seewhat they would do instead he tells me to get out and again and asking me why would I call his manager. I said you know what I'mgoing outside to wait for him. He then puts his jacket on comes outside saying ma'am your right I apologize. I said to him youhad no business talking to me the way you need. Not once did I get ma'am how can I make it right? You didn't offer me anythinginstead I asked for my money. You gave it to me and you told me to get out. Where is the Read more
Cancels orders with no reason. If you want to go home early, just close the store earlier