Reviews for Starbucks in Needham, MA
Great experience, coffee and employees. The one problem is their hours seem to change often and not be reliable.
This Starbucks is exceptionally dirty. The floor design does a good job of hiding grime, but it has clearly been neglected for a... very long time. It also isn't as comfortable as any Starbucks I have been to, and I've been to many all over the world. Read more
I place mobile orders here often. I usually am on a quick break from work so this should be the most efficient. Not at this... location. I usually never write reviews but today was the final straw. I placed my order at 2:02 the app said it would be readyby 2:08. I arrived at 2:10 and could see my order ready and waiting. Because of the inefficient pick up method I did not get mynitro brew until 2:21 and it is no longer cold. They had 2 people working the register who disappeared into the back when nocustomers in line and 2 baristas making drinks and calling an order as they finished but no one manning the mobile orders. Itwasn't until I could get one baristas attention that I was able to pick up my order. And now my break is over. This is not thefirst time this has happened but definitely the most egregious. Please try to get a new mobile order pick up system in place. Read more
Our drinks were great but this location seems to really struggle in the mornings and become far too overwhelmed. It took them 20... minutes to make my drink, and that was only after I asked where it was?if I hadn?t asked, I probably would?ve had another 5+minutes of waiting. Also, with COVID, the way this location hands out drinks when they?re ready is super inefficient. Names arecalled aloud at low volume under a muffled mask. Nobody can hear their name being called, which results in everyone crowdingaround the area where the drinks are ready for pickup, and then nobody is maintaining social distancing as a result. A bettersystem can and should be implemented by now. Read more
Worst Starbucks experience ever! Mad mobile order did not get any ETA. arrived to the store in 10 min, the store was packed with... probably 15 -20 people. The store is small so no social distancing, at least everyone wearing the masks (it is Needham after all:)). After waiting 15 min more we still did not received the order,decided to cancel the order, 7 min waiting in line to getrefund. To summarize, 30 minutes were wasted and no coffee. So if you have nothing to do on the morning hours, just make thetrip to Starbucks:) Read more
went to this Starbucks for years - high traffic, fast service.. do not let the lines fool you, but do expect to wait a few... minutes if the place is full. Don't give me that face, what you want to make the coffee? Maybe just take a seat - they have nicewindow ledge seating, but yeah the comfy chairs are almost certainly taken, and oh look that older person looks super tired, youshould give them the chair instead so they can take a load off. ???? solid Starbucks Read more
The service for regular walk-in customers at this location is terrible. I arrived at 11:41 today & placed my order for a... cappuccino. There was no one in line. Walked up to the register and ordered. It took 8 minutes to get my drink, and there were2 barristas working. The female worker churned out about 6 mobile orders while the male worker was walking around aimlessly.After the 8 minutes, when I asked where my drink was, he finally gave it to me. Why are mobile orders preferred over actualin-person customers? There's no up-sell to a mobile customer, whereas good customer service might prompt an actual in-storecustomer to buy something else. This is the second time this has happened to me here in the last two months. This Starbucksonly wants virtual customers, not real ones. Read more
This Starbucks can be very crowded at times. I recommend you order using the app. Even then you can be in for a long wait.