Reviews for McDonald's in Pickering, ON
Horrible service. Under staffed during any given time. Drive thru always busy and takes forever. Ordered online for curbside... pick up. Doesn?t come out at all for over 15min. Had to go in to get the order. What?s the point of having these services ifit?s not being completed Read more
Worst McDonalds ever. Worst service, Dirty, No Napkins at any containers, No paper for receipts at automated service kiosks, one... server does not have the same information as the next. Ordered a Kids Meal and asked for Chocolate Milk - was advised noneavailable- asked for regular milk was advised - not available - was told water available - I said that was fine. The server gaveme a small cup and lid and asked me to get it from the fountain machines. The next instance another customer ordered the sameand got Chocolate Milk. No apologies. Took the cup back and gave me Chocolate Milk. The rest of the order was provided afterawait of 23 minutes. When we got home, we found out we were short enough cheese burger. Your prices are not cheap. At least havebetter service!! Read more
This McDonald's is in a busy location and sure enough it was swamped with customers. There were many people waiting for their... orders to be fulfilled and I could see the staff were frantically working to pump out the food. I used the digital menu toorder my food as that is my preferred method of ordering. I find this to be the best way because I can spend time customizingmy food to my liking. Plus it allows me to browse options I wouldn't necessarily know about. Quick and easy. The wait for thefood was lengthy. The foyer by the cash registers was also quite cramped because there were just so many people waiting fortheir orders. Took about 15 minutes for my number to be called out and even though I had selected dine in on the order screenmy food was placed inside a takeout bag. I would have preferred a tray. The order was two grand Big Mac combos with fries andfountain sodas as well as a snack size mcflurry. The mcflurry was not given to me so I had to flag down a staff member and havethem make it for me. With McDonald's I find it's VERY important to quickly check your order as they frequently forget things. Doesn't matter which location. The food was typically McDonald's which means it was delicious. I had customized my grand BigMac to have extra onion and pickles but also be light on the mac sauce and it was. Attention needs to be drawn to thewashrooms. Both were in disastrous conditions. It's such a busy McDonald's but it might help to keep some staff on strictclean up duties. Read more
Worst McDonald?s experience ever, we ordered through mobile and after waiting the staff delivering our order gave it to another... car and we had to yell out that it was the wrong car. After experiencing that we decided to check if something was missing. And there was the forgot a muffin, cutlery, sauce for the burritos and pancakes. So we had to go back in the store and ask forsomething that should have been in the bag before delivering it to the customers. Crew members should check, I will notcomeback to this location due to unorganized way of preparing of orders and time wasted. Read more
Terrible service. Ordered Grand Big Mac. No greeting from first window. Complete lack of respect. Second window we?re in the... middle of a story that must?ve been so good that they couldn?t distinguish a grand Big Mac from 10 McNuggets. Not the first timeI?ve had a bad experience from this location, but this one takes the cake. In dire need of new management. Workers have completedisregard for their job. Read more
If you want hepatitis with your Big Mac meal, take a trip to the washroom. You?ll find find no toilet paper in the stalls but... don?t worry, there?s some bloody toilet paper on the floor. These pictures don?t even capture how DISGUSTING this restaurantwas. One employee came out to ?clean? and ended up spilling more pop on the floor then walked away. We were stepping over dirtynapkins to get to the counter and to our table (when we actually found a table that was clean / not sticky). I?m stunned at thelack of ?give a shit? that these employees, especially managers, were showing . They also had this poor man waiting over an hourin this unhygienic lobby while they tried to figure out how to correct a mistake they made that was costing the man $200. I?mhonestly repulsed by the horror show that is this restaurant. Read more
The Slowest McDonald's Ever. Staff don't care. You think being so close to the corporate head office they would have their... game together but this is literally one of the worst McDonald's I've been to - globally. Our straightforward order messed up x2- completely.... took over 20 minutes... Meanwhilepreference is given to delivery drivers who rudely bust in and out of thestore.... and have arguments with the management.... Staff milling around yet every single table is dirty.... asked for them toclean a table... they begrudgingly half wiped one table... not a suitable table for my family... then cleared offagain... McDonald's is really lost the plot if you're older than 20 years old you'll remember when food came quickly you spoketo a human and didn't have to interact with a filthy touchscreen. A value meal was $4.50 less than 10 years ago... Two kidsHappy meal and one adult combo is literally comparable to sitting down a family run restaurant and given the absolute terribleservice and preparation of food at this location I would have been much better off just going to regular restaurant this is nolonger fast food or cheap food this is expensive, premium rubbish. Read more
This place is another level. Drive-thru is okay in the morning right before or after morning rush, has a nice manager (?) lady.... Any other time is awful. I've tried ordering inside during the afternoons thinking it would be faster and easier; I end upwaiting even longer (like 20+ minutes) because they prioritize drive-thru (even though literally no one was there a coupletimes?) and nobody works on in-store orders despite the amount of people. By the time I even actually get my order, it's wrong.And I have to wait again for the right thing. (Also please be careful if you have food allergies or requests and need to ask forspecial instructions, because often times they won't mark or distinguish anything and you can't tell which item is which.Manager told me they didn't mark it because people don't ask for special instructions. At least know which one it is if you'regonna make it anyway lol) I've also ordered for delivery from this place several times, and not once have I actually gotten myorder correctly, the way I paid for. There's always something missing, or the wrong items, or they'll just replace something outof stock without letting you know or asking in advance. It's become a game at this point for us to guess which part of our orderwill be wrong each time. Read more