Reviews for Biggby Coffee in Plymouth, MI
Always friendly, serving delicious coffee!
As a former biggby employee I was very impressed with Skylar! They showed excellent customer service skills and drink knowledge.... Makes a great latte and was lovely to chat with. Definitely deserves a raise! Read more
Fast and friendly baristas and they make my iced coffee PERFECT every time! I love coming here!
Always cheerful baristas here. Quick service and they?ve never messed up my order, even when I get alternative milk options for... lattes. I stop by here 2-3 times a week and never regret it. Read more
Despite being in the building with the gas station store, this feels like a real Biggby location. Plenty of separate tables, and... great service. When I was here, the Biggby by itself seemed very popular, much like a standalone store would be. Very friendlybaristas! Read more
Was having problem with my Biggby app this morning and the girl the register was extremely nice and friendly it's in friendly.... Thank you for being for being so pleasant have a great day. Read more
This location has HORRIBLE CUSTOMER SERVICE!! The management doesn't care about their lack of quality service & refuses to give... any refund at all or make up for when their young staff messes up your orders!! I bought one of their large signature coffeedrinks for my daughter who was working in downtown Plymouth. I assumed my daughter's drink was fine as I carried it out with theother 2 smaller cups of coffee I had also bought. However, after I dropped off the coffee to my daughter, she called me backminutes later to ask if I had given her the wrong coffee on accident because the large cup was HALF EMPTY inside!!! I wasshocked! I said "no, it wasn't me mixing up her drink because hers was the only large cup." Why had they shorted my daughter'scoffee drink & left the LARGE cup half full??? So, since I had to go straight to work myself & was not able to drive back to theBigby location to bring them the drink back to get it fixed I tried calling them 6 times as I drove to work & they never pickedup and their ph. rang busy the whole time. Then, when I returned to the Bigby coffeeshop to speak to the staff in person aboutit on a following day, the staff member I spoke to identified herself as a manager & stated they were unable to do anythingabout it because it was not the same day as the drink was ordered and I did not have the drink with me to PROVE they had messedup our order!!! Can you believe that??!!! Ridiculous! So, we paid for something & their staff knowingly gave us HALF of what wepaid for and "BIGBY MANAGEMENT" DOESN'T CARE THAT THEIR CUSTOMERS ARE UNHAPPY BEING RIPPED OFF!!! AND, to top it off, THEYREFUSE TO GIVE YOU EVEN A PARTIAL REFUND OR EVEN A FREE SMALL COFFEE TO MAKE UP FOR THEIR STAFF MESSING UP AN ORDER! (Justbecause its not the same day & I don't have the drink in hand to prove they screwed up.) So sad.... because I was driving towork right after picking up our coffee so I wasn't able to drive back with the drink to show them their mista Read more
Coffee ?? ?? ?? ?? ?? ?? ??!!! Baristas ready ?? ????. Thanks again everyone ???? ???? ???? ?? ????. I stumbled upon ???? a new... Biggbys ????. The people were great ???? here ???? ???????. I ordered a Mocha Mocha latte iced ???? ????super sized ???? and a pumpkin ???? ???? spice ?? ?? ???? ???? latte super sized to go ???????. COFFEES ?? ???? ???? ???? ???????? ??. Perfectly ???? made!! Read more