Reviews for El Pollo Loco in San Diego, CA
My experience here was amazing!! Everyone was so nice and the restaurant always looks clean!! I have seen though that it?s been... slow as of lately I wonder why ????. No matter , customer service is top notch, appearance of food is very presentable, andalways working as a team. Love this place?? ? See you soon!!? Read more
Great staff, well made food much to my surprise, clean
I was there today and I got the best customer service. I didn't quite catch her name I think it was " Mary or Mari. I went to... get 3 chicken soups for my kids and needed help choosing a chicken family dinner. She was very patient. When I got to the windowI told her the soups were for my kids and she said, "ok no worry I'll put everything they need so they can enjoy theirsoups".... I thought that was so nice, I had to leave her a nice review. Thanks Mari! Read more
Your employee was touching the Register/cash and then she went to touch the food the chicken salad I ordered with the same... gloves. Her name Adrianna N my order was wrong, I told double chicken avocado without avocado, she made me chicken salad, Iask for refund. 7-12-22 around 4 to 4:30 I will report your store. Read more
I have been having trouble with their drive thru. Last time I went, I asked for 3 drinks, 1 being a lemonade. I had to tell the... person 3 times I wanted a lemonade. They claimed there was a problem with the speaker. The person seemed to understand me fineUNTIL I got to the part I wanted a lemonade, then they were conveniently having "problems" with their speaker (tell me, how does"lemonade" sound like "iced tea"?) Yet when I got to the window, they handed me the food I ordered (which was correct), but Ionly got 2 drinks. I had to tell the person 3 TIMES also was owed a lemonade. They finally gave it to me. The manager came byand claimed again that the speaker wasn't working. I told him that I was talking to the worker at the WINDOW, and the workercouldn't seem to comprehend I was missing a drink. Unless the "speaker" is also a translator since I was talking to the personDIRECTLY, the worker apparently couldn't understand me. The manager didn't even offer a discount for my next visit, an extrafood item, or a part refund. This isn't the first time I have been having problems since they often give me flour tortillasinstead of CORN. I probably won't be back to this location for awhile until they can get people who can understand theircustomers. Read more
I tried the shredded birria tacos today, next time I will go to a Mexican restaurant or taco shop for this meal. They have a... long way to go with this special! I recommend you save your money and go to a taco shop for your birria tacos! Read more
I just came from the drive thru of this location and I wasn?t sure of this woman?s name but she had short fuchsia colored hair.... She was extremely disrespectful and gave me and my mother dirty looks, constantly rolling her eyes at us. I asked for a few moreof a certain salsa and she rolled her eyes and on purposed only gave me one. She also snatched my mothers phone from her handand left for 2 minutes no warning. We thought she stole it until she came back claiming to scan our apps. Read more
I ordered the stuffed quesadillas and churros. Cold. Cheese wasn?t melted. The churro wasn?t very fresh either compared to... other El Pollo Locos I?ve been to. Hope they get their act together. Read more