Reviews for Jimmy John's in Westland, MI
Went in to order a sandwich at 5:25 and they close at 6 and said they are not taking any more orders. It takes 5 minutes if that... to make an Italian sub. They were not short staffed, only takes one person to make a sandwich, well maybe not that place, SMH!!!There's alot of complaints at this store. Read more
Veg sandwiches with cheese and ranch with jalapeno chips are our favourites here. My friend took me here and his shared his... favourite veg sandwiches which is a low calorie food with diet coke. Read more
Probably out of the 10 times I've ordered from this location my order has been right maybe once. Ordered two subs with a drink... and a cookie that's it. They forgot the cookie, and a straw for the drink. Before the subs were never cut or parts of an orderwere missing. It's become a running joke with me and my girlfriend cause they fail so much with so little. Just unreal.Terrible. I'm amazed this place is still open. Read more
Ordered over an hour early for a 3 sandwich delivery. 20 minutes after the delivery was due the store wasn't answering the... phone. I drove there they said it was delivered on time, then the next person said it was out on delivery. Poor service, poorresponse... don't go here Read more
Thank you for taking my money never delivering my food. Claiming there's nothing in the system. Not apologizing but makes sure... to say I'm just a manager that's for upper management on Monday. The fact this place purposely places people in "management"positions that can't handle a day's work is just sad. You hiring??? Contact me I'll run your restaurant better than you clowns. Read more
Over 45 mins for delivery and I work a mile away. Called because sandwich was not made to order and soggy and was told by an... unprofessional employee to please hold. Than I was hung up on. Called back 5 times before someone decided to answer. I wasthan told only managers can give a refund when asked for the managers name they did not know it!! Horrible, spent my lunch breakwaiting, rather than eating. Only thing freaky fast about this location is the amount of negative reviews being piled up in afreaky fast manner. Read more
Ordered 20 minutes before closing & rather than calling right away, Amber waited 30 minutes and then called to cancel my order,... due to no available drivers. Rather than offer to still make the food that was already paid for and ask if I could possibly cometo pick it up, or even offer me my money back, or anything nice at all? she rudely stated that they were now closed and myrefund would be issued at later time. I run a business and I am also short staffed and overwhelmed at most times. But at leastbe nice since you unfortunately couldn?t deliver this evening. I will admit I made a mistake by thinking you were open later. Read more
Came to get dinner for my husband dinner before they closed. Got the 13 minutes before 9 pm and they were closed. The young lady... that came to the door stated that the reason they were closed was because they were so busy all day, her attitude was like I wasbothering her to get food. I'll never stop there again you have one time to make an impression and hers was terrible. ThankfullyI made it to the other location on Michigan Ave. Read more