Reviews for The Royal Oak - Whitby Shores in Whitby, ON

My family just moved into this area and have gone to this pub 3 times. The food is really good. The drinks are great too. 4/5... for the food. Unfortunately the service is really poor. Everyone is friendly and nice, but every time we’ve gone, it took anabnormally long time for our ord to taken. Once we received the orders, there was never a check up to confirm that the orderscame out to our liking . We’re constantly having to flag our server down to get refills of drinks instead of them recognizingthat we’re running low. Having to sit and wait 5-10 minutes to catch your servers eye to ask for a refill isn’t a greatexperience. One occasion , our grandmother ordered non breaded chicken wings, and we were given breaded. No big deal, mistakeshappen. So we ask for them to be exchanged with non breaded. We promptly received non breaded , however they were still pink.Almost as if the kitchen rushed the order and didn’t cook the chicken. Because the servers don’t check up on the tablesfrequently, we had to go take the wings and walk them to our server to tell them the issue. Mistakes happen, the issue isn’tthat there was a mistake. The big issue with this place seems to be the lack of attention the servers give the table once thefood/drinks arrive. We shouldn’t have to be waiting 5-10 minutes for drink refills or to ask for a bottle of ketchup thatdidn’t come with the fries and now the fries are getting cold. None of these 3 experiences were on a busy time/day The foodis really good though . It’s the only pub in walking distance so we’ll be back but it’s disappointing to say the least. Ifanother pub was open close to it we would definitely go there. I hope you can fix the server issue, because with greatattentive service this place would be 5* Read more

I agree with most of the negative reviews, service is usually ok, or completely off. Have been ignored on both waiting to be... seated or seated and the worst had a menu tossed at me. My hubby and I just left. Also the food needs to be more consistent, Iget same appetizer, its gone from bland to so spicy we cant eat it...oh also FYI never come at shift change, most time yourleft to fend for yourself Read more

Great fries. Good meat pie. Need more servers they were busy. Service could be faster.

Yesterday my Mother and I went for lunch and our experience was less than adequate. Matt one of the owners reached out to me... directly and offered to make the next visit right. It's really nice to see people stand behind what they do by making theircustomers happy. Thanks Matt and I look forward to my next visit with my Mother. Follow up August 6th. Today's experience wasabsolutely amazing. Food was hot, plates were over flowing. Our server William was very attentive and friendly and brought useverything we needed. Noah also stopped by to see if we needed anything. Thanks again to Matt for making our second experiencefabulous, ???? percent today. Read more

Terrible service. It took 20 minutes after sitting down for someone to take our order... Got worse from there. The grilled... veggie wrap arrived cold, filled with steamed carrots and lettuce - the menu describes it as having grilled zucchini, onion,pepper... Lies! The turkey sandwich was missing the cranberry sauce. Slow service. We didn't get what we ordered. No one seemedto care!!! Sat staring at uncleared tables for the 1.5 hours we were there. We won't be back. I do not recommend this place!!! Read more

Spent nearly $25 on a mediocre chicken sandwich, the thin layer of cheese and 2 pieces of well-done bacon did not compliment the... Frank's Red hot excuse for a hot sauce topping. Fries were also well done and dry with no flavor. Massively disappointed and noyou will not find anything else worth ordering her unless you have horrible taste buds because that was just trash. Read more

I had steak and mushroom pie with salad. While it look great i was disappointed. There very little steak and mushroom inside,... it was overly salty and very watery inside. The staffs are great. I would still good back but order something else. To theowner, please check on the food to make sure they are up to par. Read more

There seems to an inconsistency with the breakfast menu. Some weekends it's available, some weekends it's not. Last weekend... we went to the Oak for breakfast. They had run out of eggs so it wasn't available! Couldn't they have gone to the grocerystore next door and bought eggs? Also their food is tremendously salty. We like going there because it's local. Looks likewe'll have to phone in advance to see if they're serving breakfast. Very disappointing! Read more