Reviews for Dunkin' in Bethel, CT
Great coffee and outstanding drive-thru service!
The owner is great which is why it?s hard to write this. I ordered coffee every day from this location. I ordered Uber eats and... it was not a good cup. Milk was sour. I drove to this location to get new coffee . The manager Alexandra refused to replacethe coffee. She said I drank too much. Then after I asked is that how you treat a loyal client shahid then said- aha I see youordered from Uber eats and it?s not our location. Mind you I come here every day and spend tons of money. She found two waysnot to give me that good old medium coffee for 2.50! Yeah. I called the shop to speak with the owner. The person said he didn?thave time to listen and hung up. I guess right or wrong, what?s was frustrating that they didn?t care. They found every reasonnot give me that whopping free cup for the loyal client. Today they lost that client. Good job guy Read more
VERY friendly. Coffee is your Dunkin coffee as you'd expect. But they are slowwwwwwww. I speak to this from many experiences.... Just last week, I waited 18 minutes for an iced coffee to be made. Read more
Frequent dunkin goers know that some establishments can be a hit or miss and sadly this place is a HUGE miss. BIGGEST issue with... this place, Staff will place food or beverages in the pick-up area and not even say who's it for so random customers aretouching other people's items. (SUPER UNSANITARY.) THIS is why im giving this place a 2-star. . Can staff PLEASE improve onthis? I dont want my food or beverages touched by random (dirty hands. Cmon, if covid has taught us anything its that people donot wash their hands) and no one is interested in that. Read more
After being in my car all morning, drove through this store for a cup of coffee and was greeted by an extremely friendly barista... - Paulo. Hands down the best barista I have ever interacted with just for his friendliness, I could see him smiling through hismask. Keep up the good work - you are a rare find. Read more
Love this Dunkin' the guy in the morning is completely wonderful and provides great service.. the young girls that work evening... s on the other hand are rude and they let the coffee sit way to long that it tastes old burnt and nasty! I only rate it a 5 starbecause of the gentlemen in the morning!!! Read more
Had my little kiddos with me and had to place a larger order in the drive threw (I am not typically THAT PERSON who orders a... larger order in drive threw). Paulo was so kind, he was thorough taking the order, friendly, personable, and took a second tosay hello to the kids as the order was gathering. As far as customer service goes he is a stand out and if he doesn?t own thelocation- I could see him doing really well traveling and training- just saying. Read more
One of the best in the franchise. Paulo is so good at what he does and always has a smile on his face