Not a good ratio of parking to showers. Too much parking for such a small store. I am not sure what the ideal ratio would be, but definitely more than 5. Pilot should build a second floor for more showers. Please be considerate of others and not spend longer in the shower than you need. Not longer than you would at home.
I see they have not fixed the issue of the shower heaters and after this being my second time since the beginning on June. I take notice this issue has being going on longer than 2 months and they have no interest in fixing it . This is not a place to pass by. Sadly disappointed on this that they have not fixed the issue in a timely manner.
Horrible customer service. Staff was unavailable and when finally showed up to the counter had an excuse and attitude why they were unavailable not to mention there was trucks blocking entrances and parking spaces for other vehicles and staff would not do anything about it. As I'm attempting to leave right now a truck is blocking me from leaving because I took a picture of it blocking the way to the parking areas. When I expressed this to staff Saturday June 18th 2022 at 4:01 a.m. they had an attitude and refuse to do anything about it
Werid entrances for truckers. The entrance from the right side in the front at night you can't see nothing. Put some dam lights outside a big truck entrance sign would be nice and a exit sign. The fuel islands are so wide that a tank can fit in them. Room to maneuver behind them not so much.
So there was a lady working around 4pm yesterday who was one of the best customer service reps I?ve ever run into at any store. She totally went over and beyond for me by taking down my phone number and contacting me to follow up with what I needed. Mind you, I believe they were short staffed but you couldn?t even tell. I?m going to contact corporate as well because she truly gets it. I will be returning solely based off of this experience.
Shower had no hot water, only cold! Last one on left has vent on door that anyone can bend down and see inside! Not much options for food. Truck stop 1block away has many, many food options and great prices.
35 minutes waiting for a shower via the app at 3:30 PM I left. My position never changed. If the app was down then I had no notice. Though I saw at least 5 people walk in with shower bags. One of them came out and got his laundry it looked like and went back in. My experience is they weren't cleaning the showers. I usually make my purchases after I shower. So no shower no purchases. Very disappointed. 3:30 afternoon on a Saturday means you need be certain as people are looking for showers. I was #5 for 35 minutes. I left not wanting that store ever again.
Plenty of parking very huge lot half of it is gravel. The Wi-Fi is excellent for the paid one. There is a subway and the subway made the best sandwich I think any subway has ever made for me. Be inside the store has a lot to offer it's very welcoming clean and friendly. All of the staff were very nice. The only issue I had was the showers as others say or very small the only improvement and I could see was that. Also in the showers there was no bench or anything for someone to sit to get dressed. I'm going to say the only complaint that I have is the way the showers are so small. Other than that this is a very nice Pilot to stay at and I would definitely stay here again. The outside was clean and well taken care of. Everyone here especially Cheyenne my cashier was very very nice here. It's one of those pilots where you want to go back just to have the friendly service that you don't see just anywhere. I love this Pilot.
One of the best reason to visit Brooklyn is to experience Pilot Travel Center. We offer a great time for people everywhere and our mouthwatering wings is the reason people keep coming back for more. If you'd like to ask us some questions or make a reservation call us at (319) 685-4221.
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