Menu for Bubble Waffle Cafe - Burnaby, BC | Sirved

The worst and most recist experience ever?Ithe Asian waiter who can speak mandarin was very rude? I went to Bubble Waffle coffee... in Lougheed town for lunch with my friend. he went to order and I wanted to step in to find a dine-in seat (there was no waiterat the door to tell us where the dine-in line should be). I saw an empty seat with a server cleaning next to it and wanted to goover and ask if I could sit, when a asian male staff member came up to me and said, "You need to wait outside and get in line.Although not very polite, but I still went to the queue with my friend , waited for a while when it was our turn, we said wewanted to dine-in, the male staff said, dine-in needed to be wait outside , I need to clean up the table for 20 minutes. I was abit surprised and asked if the table next to me was almost finished cleaning. There is another table just finished dining, butit does not take 20 minutes to clean up the table, he said it takes that long, the table has been cleaned up is for anotherguest. I asked if we could order first and then wait for the table after. He said no, dine-in must to find a seat first and thenorder ( I was not told when I'm looking for a seat at first time that the line was not for dine-in orders) my friend and I then"obeyed" and went outside to wait. and it turns out that there were no other customers in front of us, and it didn't take himtwenty minutes to clean up. After a few minutes we went in and sat down, my friend asked him for the order papaers, and he saidvery rudely that can't you see the order papers are everywhere. So we went to get one ourselves, and after finished writing whatwe needed on the order paper, my friend held up the paper and tried to pass it to the waiter. This time the man came over againand said, "I'm very busy now, I don't have time to order for you, you either wait 20 minutes, if you don't want to wait can go!"The ladies at the table next to him were superised when he said this, and the behavi Read more

very bad customer service, we already waited in the line for 10 minutes, and want to dine in, the server told us to wait... another 15 minutes for dine in which is OK, when we seated down,and want to take orders, obviously there is an another waitressthat is responsible for take dining in orders, when we want to talk to the waitress that we want to take orders, this guy comedirectly to the waitress regardless how busy he was at that time, and said to her, do not take them orders, let them wait, inthe meantime, he is taking other's orders. and talked to us if you don't want wait, you can leave, we argued to him why hedidn't want to take our order, he said he called the security and don't want to serve us, LOL this guy obviously lost his mind,he should never be a waiter if he thinks he can not handle customers. Read more

Don't expect any good customer service at all, taro drink had no sugar and was tasteless. Pearls are hard. Order online and get... 10% off and eat at the food court, you will enjoy it more than sitting in and needing to pay tip that you don't want to. Read more

This is my first time make a complain on google review. Because my kids like to eat waffle and rice noodle, we have colloected a... lot of points. Every time when we would like to redeem a waffle, they always have reasons to refuse with really bad attitude. Somany bubble waffle stores, only this store does not honor redemption . If not my kids like to eat, I will never come again. Read more

They have the worst customer service ever! It seemed like they did not want to have any customers and didn't seem to want us... around at all. We read the sign for take out saying to wait for the staff to give you your order instead of grabbing it yourselfso we waited but they never gave us the order until we went with the receipt to ask for it. We were the only ones waiting forour order so it seems strange that they would wait to hand it to us. The food was ok, the chicken seemed like it had more skinthan meat and the milk tea was fairly bitter. A little more attention to the customers would go a long way. Read more