Menu for Mountain Mamas Cleaning Services in Canmore, AB

I?ve been using Mountain Mamas for the last five years for my business in Banff and Canmore and for my two Airbnb properties in... Canmore. I have MMManagement managing the properties. They are efficient and would recommend them for commercial cleans orAirbnb, I get 5 star reviews all the time. Blades of Steel Canada Read more

This is an excellent cleaning service period. Everything about Mountain Mamas Cleaning Services is polished from customer... service to attention to detail. Mountain Mamas always does a fantastic job cleaning our home. I highly recommend them. Read more

I live in Hong Kong and have owned a Condo in Canmore for many years which I have rented out through various methods. However it... has always been an administrative burden and frustrating to manage the process. Fortunately in 2018 I was lucky enough to berecommended Mountain Mamas and they have proven a game changer. Initially they provide me advise on how to set up my unit sothat it was competitive in the rental market to make the guests experience in Canmore a good one. Following their advice we setup a structure and agreement and we went live. I have had an amazingly successful two years which have far exceeded myexpectations. My unit has been incredibly well looked after and my guest experience rating has gone up to 5.0 on Airbnb with thevast majority of clients commenting on the cleanness of the property. Every clean has been performed promptly and we have neverhad a delay of any form. Mountainmamas take care of all product restocking and have been incredibly helpful in dealing withthose small annoying house issues that arise unexpectedly like minor repairs that need dealing with quickly. They have greatlocal relationships with local technicians such as plumbers so can get problems solved very quickly. In addition, wheneverguests have had any problems during check in or during their stay at the unit the team have offered excellent support as Icannot deal with clients being overseas. No matter what time of day or night they deal with the client's issues. My overallrating which has gone up has attracted more bookings year on year so it is a very profitable partnership. I cannot rateMountain Mamas higher and highly recommend their team. Patrick. Read more

We hired Mountain Mamas in October 2019 to clean our three busy AirBNB vacation homes in Canmore after being promised by the... owner (Lloyd) that they were top notch and professional. Our initial cleans with this company were of decent quality and workingwith the manager (Lloyd?s daughter Meghan) was off to a good start. We have agreed upon the protocol for each clean, and for thefirst month it went well. Things took a serious nose dive in early 2020 when we arrived to check one of our units after a cleanand we were absolutely disgusted at what we arrived to - the kitchen was a mess, the floors were covered in food and dirt, andthe bathroom taps were crusted with water stains - it was evident that the condo was barely cleaned and many areas were missed.We immediately raised it with Meghan ( so she would be aware of what low quality work her staff had performed)and her responsewas rude and unprofessional - she blatantly denied that could have occurred and said it was impossible as ?she cleaned the unitherself?. She also tried to say that someone must have broken in and stayed there and made the mess - what?!! After multipleattempts to have her view the issues in person, her and Lloyd arrived and it turned out Meghan had indeed cleaned our unit andleft it in that unacceptable state - Lloyd asked Meghan reclean the condo, which we appreciated and thanked them multiple timesfor (we still even paid them for this clean). Meghan would barely look at us when we thanked her and instead proceeded tobegrudgingly reclean. From that point forward Meghan was rude, dismissive and completely unprofessional to interact with on ourcleans. Subsequent cleans were not done to the standard agreed to. Half the time Meghan would claim ?she forgot to push send?on the clean confirmations, and we had guests literally standing outside the door of our unit waiting to get in while we werefrantically trying to get a hold of Meghan as was the agreed upon policy that our unit was ind Read more

This business is top notch and extremely professional. We've been employing Mountain Mamas Cleaning Services for the past year... to maintain our condo in Canmore, AB while we reside (most of the year) away in Los Angeles, CA. We needed to have a companythat cared and would take care of our place weekly as if we were in town and could do it ourselves. I have a very highexpectation of quality having another rental property in the U.S. with over 150 Five-Star reviews. Mountain Mamas is a familyrun company with very personal service. Not only do they provide excellent cleaning services, but they're there 24/7 should weneed a handyman, a delivery taken to the condo and countless other needs that come up when running a vacation rental property. I cannot recommend them highly enough. Lloyd and Meghan are super. You can put them to work for you without hesitation.! Read more