Menu for Wingstop Restaurants Inc. - Addison, TX | Sirved

Yes this is the second time I?ve lost lost money. I ordered for a delivery. Waited an hour and half. To get told my order was... cancelled by door dash. So I call the store #1792. To get told take it up with door dash on my refund. So they tell me after$37.11 dollars I only get a $22.98 refund. So somebody owes me still over $15.00. Read more

Can't give 0 stars, but 0 is definitely what they deserve. Ordered food via phone, got there to pick up, PAID, and THEN was told... they don't have anymore chicken. Workers didn't know how to work the phone to call me and let me know before I drove out to pickup my order. Manager next day was dismissive, no apology was given. Just told me if I got a refund that's all he cared about. Read more

Horrible service in Hampton Virginia at Coliseum Place. The workers as well as the manager was very unprofessional. My family... and I were told that we could only do online ordering inside the restaurant. We did as requested and waited well over an hour toget food. One of the employees refused to put on gloves for safety precautions with the food. They posted a sign about theonline ordering but never made me or other patrons aware that drinks were also not available. I spent $57 and that included $8in drinks I would never receive. After waiting so long, I requested that my order be canceled, and I asked for a manager. Themanager took his time coming to speak to me. He made many excuses about just starting at that location and how wrong everythingwas there. However, he never apologized about the wait and the lack of service and products. When I asked for a refund, hebluntly told me that I could not get a refund and pointed to the poster with the corporate office information. He told me totake it up with them. Several customers started complaining as well as several DoorDash employees. He called the police aftereveryone was asking for a refund. The employees in the kitchen started laughing and taunting the dissatisfied customers. Themanager did not stop the behavior. One of the guys made the food even after I said I was canceling my order. It was cold and theorder was wrong. I paid for the 24 wings meal and received 8 cold wings, no drinks and only 1 order of fries. I was toodisgusted and at a loss for words. I would like for my $57 to be refunded. I have pictures and recordings of the account Idescribed. This was my first visit to Hampton Virginia, and I can honestly say I will never return to Wing Stop. Read more

TERRIBLE wings! Terrible customer service. They have gotten terrible with their product. Tiny, tiny pieces. They obviously fry... them the same amount of time because these tiny pieces are dry and not tasty at all. I called a few times and talked to themanager. She stated that they come in mixed with mostly small pieces, with a few larger wings. I asked for the larger as thetiny small ones are terrible and not worth it. This is what we have gotten the last several months, very small pieces. I did thesurvey; received a call where he left a message, but never heard back from him. I called back leaving four messages. But theysent me a $10 gift card in the mail. Not what I wanted. I called their corporate office customer service and what a joke. Shemuted me or something with no response after I told her why I was calling, then 12 minutes later music came on. Now 17 minuteslater, still no one on the phone. 21 minutes later, click. I was hung up on. Wow. What a joke. I wanted someone to hear me.Wingstop has gone downhill. Very sad. Read more

Ordene 30 wing combo pay like 50 dollar pick up that rong order when back talk to that owner refuse to make my righ order... because my kids eat 6 wing he was hungry a tell him to reduce that 6 wing out of my 30 still refuse to make my order righ andrefund my money or give mea phone number to call to get my money back he tells me to goggle that number pr corpored numberbecause that was hes store and ne didn't no how can a get my money back because a order on line. He make me feel so embarrassingin front at all that people that costumer even tell me there was sorry ???? a will never go back to that store again no costumerservice at all or hospitality People like that don't deserve to own a business Read more