Menu for Sylvia's Bakery in Darien, IL

Absolutely Awful!! My mother and father had a beautiful 50th wedding anniversary mass and luncheon last Saturday 11/5/22. We... finished mass and headed over to the banquet facility just as planned. My parents ordered a special anniversary cake fromSylvia?s Bakery (paid cash all up front on 11/1/22 and got a receipt) to be delivered on the morning of their specialcelebration to the banquet facility . When we step inside there was no cake on display like there was supposed to be. It was myparents day and what does my mom see but NO cake!! The banquet facility administrator confirmed a cake was never delivered. Mymom had to CALL Sylvia?s and find out what happened!! They did not make the cake!! After a few hours a ?cake? arrived but it wasNOT the cake my parents ordered and PAID for!! We got some other cake they slapped together! My parents went in on Tuesday tospeak with the owner and were rudely spoken with stating that my parents ?received a cake? and that it was my parents fault fornot calling them to remind them of the date! (Can you believe that?!?) Even though the receipt Sylvia?s issued prior when myparents paid cash, again proved the date and description of the cake. They were told the owner doesn?t come in until 1pm and myparents said they would return to speak with the owner. Well the owner actually called my parents back (there was no apologygiven for their error on the day of the celebration or after until my parents went to them!) The owner Maria was extremely rudeand absolutely unapologetic stating to my parents they will not refund the order - my mom then said ?well, we will split thecost then both of us 50/50? (even though my parents did not have to offer that) and the owner refused. My parents paid a littleover $400 for the cake, the owner said ? you got a cake! And the most we will refund is $150!!? The owner stated that eventhough it wasn?t the cake my parents ordered they should be happy with what they got and it was my parents f Read more

Rude staff and unknowledgable staff makes this a minus 5 stars. Told me my order wasn't a problem on the phone and when I came... in to place the order with my kids and elderly father thinking it would be fun outing for them, they did a 180 and said "No, notat all possible." Demanded pictures of what I wanted, and when I described it she was insulting to the point I had to say "I'mnot a baker, and I don't have fotos but I've described it to you in detail on the phone and you said not a problem so what's theissue?" Finally she said they could do it (what changed, I haven't a clue) but that they'd have to charge me 3 times the priceof regular cupcakes. All for simple cupcakes. No no and no thanks. Zero customer service, not even a hello when we came in thedoor. Wish I never phoned them and wasted my time. Read more

One of the last stand alone bakery for miles around. Sure jewels or Meijer has in store bakery, but this is old fashion... Bakery at it's best. Give it a try. Read more

Sylvia's Bakery is a bakery to really thank God for. I had a cake ???? made for my Pastors appreciation month and it was dam... good ????????. Read more

Amazing and delicious bakery!! Have gotten many birthday cakes and they do a phenomenal job decorating (below are just a few)... and it is delicious!! We have also had their pastries, cookies, and cupcakes and it is amazing!! Check it out - you won't bedisappointed!! ** Updated and changed my 5 star review. The last cupcakes I got were delicious but had many troubles orderingthem. Gave me hard time about order and wanted an exact picture of what I wanted. I liked them since I always have a generalidea and they ran away with it and did a phenomenal job. Have kiddos and a million other things going on party planning - Idon't have time to Google a million pictures. I am not sure if I will order again- it was that much of a headache. Again, bakedgoods are delish, my latest troubles was the customer service. Read more