They were out of steak. Then magically all the steak in the world appeared after I payed.
I ordered a bowl today and I almost broke my teeth in first bite, because they gave me UNCOOKED RICE. Not just a few pieces of slightly cooked rice, no, A WHOLE BOWL OF HARD UNCOOKED RICE. I wish this was an exaggeration because I never like to leave bad reviews. The last thing I have time for is sitting on a phone with customer service, so I'm just leaving this review instead. Stay away from this location if you want to keep your teeth.
I found a piece of plastic in my burrito bowl today, luckily I spat it out before choking. This location has small portions in general and does a sloppy job but the plastic made me write the review.
Third trip here. Ice machine never has ice. It?s as if you?re putting them out to get decent service. Also I have chipotle weekly for last several years. This locations, has to be the worst with adequate portions. Everything seems to be a half a scoop. EVEN asking for lettuce on my bowl was pathetic??????
Order ahead is never ready at time specified and they start making when I come in for pick up. Whole point of order ahead is so I don't have to wait in line and wait since I have a very limited amount of time on my lunch break. Always order 15 minutes ahead of my lunch time and still have to wait the rest of my lunch break for the order to even be ready. This happens every single time at this location only. They always are saying their "system is down" or some other excuse. Always out of things that doesn't reflect in the app so if you paid for something extra they didn't have then oh well.
This store needs better management, I see new hires struggling trying to do the best they can. Production is slow because they are lost w/ no guidance. They could have a line out the door and only two people on the line and like two people in the back doing other things. I feel like they need to prioritize task specially during peak times.
Chipotle is always great but the staff at this location are top notch. Every time I've been here, everyone is positive and energetic and having a good time while working. Employees regularly help each other out and it's clear that they are operating as a well-trained team. Kudos to the great management and employees that make this happen.
Clean location, food here is tasty as usual. Good lunch spot.
Looking for mexican food in Del Mar. Chipotle Mexican Grill offers several options to satisfy your cravings. Including their tasty salads that will surely leave you craving more. Be sure to check out their restaurant menu or call them at (858) 724-1181.
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