NEVER AGAIN GOING THERE. What a way to ruin what should have been a beautiful Saturday family outing, 9/25/2021. Saturday is our family 's burger and ice cream day; and today, we decided to go to Dairy Queen in Fairfield. While I was ordering thru the small counter window, another sales staff called another customer in line and then the manager called a third one in line - all of us being serviced through a small window. They were entertaining and taking orders of three customers at the same time. I asked them to please wait till the other customer leaves since we are still asked to social distance. And rudely, the manager says to me, they are not doing anything wrong. She was not going to listen to my request, which was to please finish taking and filling my order before calling another customer to the window. Well, what do you know, 2 of the 3 orders were wrong and my order which was something I regularly order from Dairy Queen was a Pineapple-Banana Blizzard was not what I got. Instead what I got was vanilla ice cream blended - really with scant pineapple and no bananas. Both me and the other customers got to talking and we were both astonished how they were insistent in entertaining multiple customers thru a small window at one time. We could not socially distance at all. I was so disgusted that when I told them that my order was wrong - they were still piling up the customers that they could not attend to me or hear me... so I simply left my order without eating and left. Sorry Dairy Queen Fairfield, you will never see us again come to your store. And yes, I will report you to the health department.
Great price and customer service
As it happens, I didn't go inside, but the product sure was yummy!
Went mostly for nostalgia. Given the wrong flavor ice cream, but wasn't really worth it to have the teen correct the order with a huge line behind us.
Great ice cream & great customer service!!!
Can't go wrong at the DQ. Been going there for over 60 years!!
Such a memorable place to visit during summer time! Not exactly artisanal ice cream but the soft serve hits the spot!
Dairy queen is Dairy queen, nice ice cream and blizzards. What is driving this review is the service. The girl at the window was rude and nasty. She yelled at people because they weren?t forming the line properly. She reprimanded my group because 2 of us approached the counter and apparently it should have only been one person. Completely understand each establishments right to their own rules during covid, but its all in the presentation. She could have said all the things she said jn a kind tone instead of literally yelling at people. A job in Customer service is not for everyone
Looking for nutritious and delicious meals? Dairy Queen (Treat) is just a call away at (203) 259-5659 when you want to find out what's cooking. Find our american food such as coffee. For many years lots of folks have considered us the best place to eat in Fairfield.
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