Menu for Gananoque Inn & Spa in Gananoque, ON

It is a beautiful hotel but it needs better upkeep and a remodel especially in the bathrooms. Rooms are clean and we'll stocked.... Views of the river are amazing. I recommend getting a room in the main building overlooking the water. The fancy restaurant andthe spa are closed. Good value for money. Read more

The Gananoque Inn and Spa was likely once a grand location and destination, but has fallen to a woeful state of disrepair and... management apathy. The online pictures and description seem to promise a step back in time to a facility steeped in historyand charm but sadly offered only disappointment. The price point we paid did not even approach good value for money. From thesullen concierge and her indifference to my arrival, to the shabby vintage offerings of the sad room. Musty smelling and worn.Carpet so dirty my white socks turned grey. Cracked paint. Mold around the tub. A room detached from this century and detachedfrom the Inn itself. Located in a roadside motel like setting across a parking lot There is no spa any longer. The main diningroom has been mothballed. The sad dead eyes of the taxidermied fish in the breakfast room say it all. Once lively, and nowstagnant. And a warning to those booking through 3rd party services such as Booking com etc., the concierge said to us that theInn regularly assigns lesser quality rooms to these guests as policy. Huh? She really said this. You are effectivelydowngraded. Avoid the Gananoque Inn. There are plenty of other options in this lovely town. Read more

The lobby was the first impression, the carpet was definitely in need of replacement, probably due to covid some things have... been put off and they are catching up. This is a very old Inn, has been here a long time. They appear to be upgrading. Ourroom was small, definitely had been renovated, clean and neat. The queen size bed was not, it was a standard, but front deskassured us otherwise, we did not agree. We had a drink in the evening on their outside patio deck great view of the St Lawrence. The service was excellent our server was very attentive with a cute smile. Not sure if we would come back. Read more

Badly run Will never come back We have been visiting the gananoque inn since 2001 in order to celebrate my wife?s birthday. It... has been deteriorating as time goes on. Now, it?s new ownership and it seems that customer service and overall attention todetail has gone out the window. We arrived early and went to reception to see if we could park the car in their parking lot andgo for a boat cruise. We were met by Lucia who by the way has bad customer service and a real bad attitude. She has no businessbeing at reception. We announced to her we were early and wanted to check to see if the rooms were ready. She laughed out loudin a sarcastic manner and told us to come back at 3pm. We understand that check in is at 3pm, however we travel quite a bit andmost of the time are able to get the rooms a bit early or at the very least be offered to store luggage. My expectation was tobe told in a polite manner that rooms were not ready, and that we were welcomed to have lunch at their restaurant, not bereceived by bad attitude. After checking in at 3pm of course, we received a waterfront room which by the way keeps getting moreand more expensive and not worth the price paid. The room smelled moldy maybe due to carpet being old and a bit gross. Bed andpillows are uncomfortable and a bit old. The water tap drips and can not close properly, made constant noise through thenight. Breakfast is included with the stay. We arrived at the restaurant and were not served until almost an hour had passedwaiting to eat. Totally unacceptable. We were better off going across the street and paying for breakfast. After breakfast. Wearrived to our room to find the cleaning lady had put garbage bags from other rooms in front of our door. The only redeemingfeature at this hotel now is the scenery and beauty of the lake. It saddens me and my family but maybe it?s time to say goodbyeto this spot. Maybe we can have new memories at a place where they appreciate our patronage. Read more

No elevators, but it looks like they are aware of reviews. We booked for the location, and read the reviews later. We have a... baby who?s a crawler, and got scared by all the dirty, sticky carpet reviews. To our surprise the room on the 3rd floor seemedlike it was newly renovated/refreshed. The carpet seemed new. Cleaning/vacuuming in the common areas/hallways can be improved.I can?t speak for the other rooms, but if you can overlook those things? it?s a nice place to stay in. It has charm and is in awalkable area. Can?t beat the view. Also, breakfast was included. It was great, although it took A WHILE so plan wisely. We hadto be out to be on the cruise, but they were nice enough to let us take it on the go. Read more