Hi there, I want to share my extreme disappointment with respect to our recent interaction/experience with The Gates on Roblin. We tried booking The Gates on Roblin as a potential Bridal Shower Venue for approximately 120 ladies next May 2023. My parents and I tried contacting Ray a few times over, with less than subpar customer service/professionalism over the phone and a lack of communication via email. Simply stated, Ray was always ?too busy to talk? or in between meetings and never really had time to set aside for us. We were very kind and organized in our emails to him, as well, clearly outlining the date/time/potential menu that we would have loved to have seen at the Bridal Shower. To this day, we have yet to receive a response from Ray after he told us he would get back to us ?after the weekend? (which was over 3 weeks ago now). If Ray was unable to provide us with the customer service that we deserved, he should have handed us off to Nadine/or another Banquet Manager that could have taken care of us. While we completely understand how busy this time of the year is for the hospitality industry (and post-pandemic), this should not be an excuse for a lack of customer service showed to potential customers that are trying to book The Gates for a future event. The execution of current events at The Gates, alongside the booking of future events should be balanced and time evenly allotted to both things. The Gates on Roblin is supposedly ?held in high regard? as a top restaurant/venue in Winnipeg; however, our experience was very disappointing. The booking of a Bridal Shower is supposed to be a memorable experience, as a Bridal Shower/Wedding are two of the most memorable days for a lady! This experience was anything but positive! At this point, we will not be visiting the Gates on Roblin in the future (or recommending your venue to family/friends). We were able to secure a beautiful venue elsewhere for my Bridal Shower, and the customer service provided to us was exceptional. Post pandemic ? I encourage your facility to re-assess roles or hire additional staff to achieve the exceptional customer service that maybe once was/and is now lacking. Thank you, Valentina
Wonderful dining experience that was worth the short drive out of the city! We had the chateaubriand for 2 and it was the most tender beef I?ve ever had!
Very beautiful venue, although commute could be an issue for those without a vehicle.
If you're looking for a wedding venue, you NEED to visit The Gates. Their team is amazing, food is delicious and the venue is breathtaking. We had our wedding there on June 10 and I cannot say enough amazing things. Everyone was shocked how beautiful our wedding was and how professional the team was that we hired. Thank you Nadine & staff for making our day beyond perfect.
We had a group of 10. Appetizers were quite good. Brie, calamari, ribs. All good.... The mains? God awful. 2 x had the "stuffed" chicken... Literally a chicken breast with not 1 spec of stuffing. Both people were very disappointed. It was dry and the sauce wasn't very good. 2 x had steaks, ordered medium. One steak was extremely rare the other was a new york (1/3 of it was fat/gristle) that was paper thin, soggy and rubbery and don't forget rare! Lol....Absolutely horrible. The rest had pastas that the others said we're good. Half the people didn't like their meals. Been here lots of brunchs and it's always really good. This is my second time for dinner and both times were not great, this time was worse. Disappointed for the close to 800$ bill. Won't be coming back again.
We recently had a celebration of life at The Gates. I can't be happier with the service that we received. Right from my initial email exchange with Ray to the planning, to the event, everything was done exactly how we had been promised. Ray was amazing to deal with, he was friendly & courteous & very prompt. The staff that worked during our event were also amazing. Friendly, quick & compassionate. We could not have asked for a better organized event space. The food was also very good & fresh. If you have an event coming up I highly recommend contacting The Gates on Roblin. We plan to reach out to them for any future events we may have. Thank you so much Ray. You made a difficult day that much easier for us.
Was here for Valentine?s and the service was excellent, great wine recommendation. We had a $75 4 course menu and got a lot of food. Everything tasted great. The prime rib was the best I?ve ever had.
If I could give the gates 10 stars I would! My husband and I had our wedding here and everything from the staff, to the venue, to the food (!!!) far exceed our expectations. All of our guests still talk about how amazing the food was. Ray was a wonderful event coordinator to work with and he went above and beyond to make sure that our day was perfect. I felt so relaxed on our wedding day because we knew we were in good hands. Whilst the cocktail hour was going on, his staff set up the reception area and it blew me away their eye for attention and how meticulous they were with the set up. Their head server (Chris) and everyone working there was so professional and amazing. I can't stop raving about this place! If you're thinking about hosting a wedding, consider the Gates, you won't be disappointed. We are so grateful to the Gates and all the staff that made our day so wonderful. We could not have asked for more, everyone was done to perfection (even my medium rare roast!)
Explore the world of canadian food with us at The Gates On Roblin in Headingley and let us bring new appetizing foods to your plate, such as our salads. We provide an assortment of options that will expand your palate. Browse our restaurant menu or call us at (204) 224-2837, today!
Thirsty Lion Tavern - irish, canadian (1.77 km)
Nanking Chinese Food - chinese (1.83 km)
Roblin Grill - american (1.83 km)
Chicken Chef - american (2.26 km)
Chicken Chef - american (2.26 km)