Honestly before this week I would?ve given this a full five stars. This was my new favorite place: the burgers, the fries, everything is amazing. But the last two times I ordered (within a week of each other), I placed the order via the app ahead of time. Waited for the order to be confirmed. Got to the restaurant with some extra time cushioning built in. Both times, was told my order would be out ?shortly?. Both times, I was told 10 - 15 minutes later their ordering system went ?down? and they?d need to make the entire order. This is close to where I work, but it takes me further away from home before I drive back after an eight hour day. It usually takes like 30 - 45 minutes to get home from here, so both times, I?ve been left sitting and waiting for a prolonged period of time, knowing I had a long drive to get home. Today, I saw one of the server girls up front dig through the trash to find my order. Literally. The paper she had was completely crumpled. Don?t get me wrong, at the end of the day they gave me my (nonalcoholic) drinks for free, but I -really- had to vocalize how displeased I was with the whole situation, got no apology from the manager, and there?s just no way to get that time back. The food really is amazing, and completely worth it. This whole ordeal just left me feeling really conflicted, because what?s the point of amazing food when it?s keeping me from seeing the person I want to share it with after a long day?
Food was great but the service....good lord...so the food would be 4 stars but service 1 star. While my stay, about 40 mins, I seen 5 people walk from their tables to ask for napkins and 2 people asking for a refill. When my food was served, no utensils or napkins, even my area wasnt even wiped down, still had someone soda/beer spillage. I had to ask for napkins as well half way through my Yummy burger. And ask for 2 refills as well. I tried to make it obvious n moved my glass for them, 4 girls behind the bar, which only needs one really but not one asked or even inquired how my meal was until I asked for the check. =/ again, food was great but Service was Zero.
forgot to take a picture of the burger? but it?s delicious and the fries are tasty. Never had a bad experience. I always ordered for pick up when I worked close by! So sad I don?t anymore :(
Great restaurant. The food was amazing, I really enjoyed it. The service was tremendous, and the wait time to be seated wasn?t that bad, in fact, we were seated right away. The wait time for our food wasn?t terrible either; probably like 15 minutes. Theres always parking available, theres a huge parking lot, so no worries there. The store didn?t require masks or a vaccination card to enter, at least no one asked us for those. I have to say though, I prefer the food from Burger Village?s Astoria branch. Their burgers are slightly better.
So yummy! Perfect custom medium burger with avocado, blue cheese, bacon added. The chicken tenders were seasoned very well, crispy outside, juicy inside. Both regular and cajun fries were delicious. Customer service over the phone was wonderful and the food was ready within 15 minutes. Can?t wait to try more items.
I ordered a delicious well cooked burger and fries. First time time here , no bad! Service was friendly and quick, atmosphere was nice
It's a very chill and nice atmosphere. There are multiple TVs as well for the bar and tables to view. The lighting fixtures are so unique too! But most importantly the food is fantastic! I got a beef burger and it is now my favorite burger I've have in a while. Staff is also very nice and helpful.
Best fried pickles I have ever had! The bison burger was delicious. Service was great and I would definitely come back here. If you don?t like gamy tasting meat I?d obviously stay away from the elk or the bison. This is it the fries were really good and we enjoyed the atmosphere of the restaurant
Explore the world of american food with us at Burger Village in Hicksville and let us bring new appetizing foods to your plate, such as our chili. We provide an assortment of options that will expand your palate. Browse our restaurant menu or call us at (516) 597-5336, today!
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