Menu for The Ale House & Canteen in Kingston, ON

Terrible service. Even worse management. This place needs to be shut down.

Waited for more than 15 minutes and the place was empty.. more than 5 waiters are free and non of them came to take my order.... It's the place if you wana feel discriminated. Read more

Stressfully busy. Bouncer at the entrance was not the nicest either....

Went tonight for a concert for the first time since Covid. Place looks cool with the decor but that's about it. Upon using the... washroom there was NO soap in the dispenser and no toilet paper in one stall with only an hour of the doors being open. When Itold the coat check people as a heads up and asked if they had sanitizer back there they said no there's some up at the front. Ididn't think this was particularly fair to the staff that they didn't have any handy. There was only one hand sanitizer standand it was way at the entrance. People were walking around with no masks on constantly and I watched as staff of the Ale houselooked at them and just kept on doing their own thing. I did not feel comfortable at all. Several people were stumbling drunk aswell and clearly needed to be cut off long before. What was the final straw was the act on stage SPAT alcohol/water INTO the airtwice over the audience; now I know they can't control the band but someone should have said something to them after the firsttime it happened. The fact that it happened again...wow. Won't be going back here again as I didn't feel safe. Read more

I believe that all clients should be treated equally regardless who they are, yellow, black or white or how they look like.... Visited this area with friends just to show them what we have in Kingston but our experience was not pleasant because how wewere treated and not given a chance to talk to a manager to let them know that they need to improve their services and how theytreat customers especially those from minority populations. We waited for 35 mins on the door because we didn?t reserve a tablewhich was okay, but the guy on the door let 4 groups in even though they didn?t have reservations. Then his supervisor asked himto let his friends in and he was feeling guilt of keep doing it while we stand there and watching. So he let us in which we werehappy about then sat for an hour without any service or even a grass of water! We finally placed our order but our server served4 times a table beside us while we still waiting for our first order. We tried to tell them that that was not fair but refusedto listen even serves us. We changed the location as no person should have experienced that or been treated that way. I thankall staff for great work that you do but hope that the management and servers will keep trying to do better and improve yourcustomer service as it may affect clients? experience. Good customer service=equality for all without any discrimination. Read more