I ask my kids where they want to eat every Friday night in the summer. They always choose Five Guys. I order online, I get my purse and out my shoes on and I drive 10 minutes there and I usually order a fountain drink and that?s when I watch that wonderful man load my bag with fries. He never disappoints. The staff is so good, they work like a well oiled machine. I ask for a double bag so the food stays hot and I race home to pass it all out. For the 4 minutes it takes my heathens to scarf it down it?s quiet. Then they have a contest on who has the better fry. How is this food so good? I mean really. I?m a newly single mom and you are making it easy for us to create small things that we do together now. I know it?s just burgers and fries, but we didn?t eat out at all during the lockdowns. Sitting together and eating and making jokes is one of my favorite things to do with my kids? the meal is always five guys. You will always get a 5 ?? from me.
The burgers were very good. The fries were overloaded. A mistake was corrected quickly and equitably. All in all a great place to grab a burger.
Delicious burgers. Incredible staff who are attentive and delightful to do business with. Spotless bathrooms. And fries? Oh man. They seem infinite. The best burger in all of Rockaway. And the staff is the best bonus
I arrived at the restaurant to enjoy a delicious hamburger with my family at 9:50 pm and they had already closed 10 minutes before it happened.
A step in between a restaurant and typical fast food. First time here and it was pretty good. Place was clean, staff was friendly, order was correct and it tasted good. Lots of options to customize your burger which is nice. I'll be back.
We visited the Roxbury location on Sunday night. I was blown away about the staff there. Every single grill and fryer was moved away from the wall and scrubbed. The fryer vents where all taken off and cleaned. The walls where sprayed down . The Manager Kaylee was participating with the staff cleaning. The entire lobby was being swept and on the opposite side of where we where sitting, they where cleaning all the ceiling lights. We called the Manager over and told her how impressed we where. such a nice girl. Kaylee spoke to her staff with respect as if she was no higher level then them. Our food was perfect. We will 100 percent be back to that location. Kaylee, (manager) keep up the good work
The urgency in this restaurant is negligible at best. I waited 18 minutes for my order, when there were only 3 other patrons in the entire restaurant. The counter employee was courteous and prompt, but the remaining staff had absolutely no sense of urgency. In the 18 minutes that I waited for my order, which was a single burger, the flat top associate managed to play on his phone multiple times, while I stood there waiting patiently. There is an obvious lack of proper management and accountability in this restaurant, which is disappointing considering it has been open only a few months. I would not recommend ordering from here, unless you have 20 minutes to spare. The Rockaway location has far superior service, urgency, and leadership.
Below average veggie sandwich, no sauce, not a lot veggies in sandwich, its just a waste of money. Even the person who cooks and prepare the cheeseburger use the same gloved hands in preparing veggie sandwich. The sandwich bread was little soft and soggy. Fresh fries were good. But at least vegetarian guys stay away from this store. Even the store doesn't have chicken sandwich or burger which is surprising.
We are Five Guys, located in Roxbury Township. Learn more about the american food we aim to craft, the experiences we provide and the memories we create. Find out more about our delicious menu items such as poutine or call us at (973) 617-1855 today!
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