It is an absolute shame that new ownership is solely going to ruin this deli. I've been a lifelong customer here and have had nothing but amazing experiences in the past dating back to their previous store location. You always felt welcomed and comfortable walking in the door. It is nothing like it used to be the service is horrible, you're greeted with attitude its actually shocking. What a turn of events it has been there recently. You sit in front of the counter aimlessly trying to order for a minimum of 15 mins followed up by another 15 mins for them to wonder around and be annoyed that you ordered a sandwich. Another 15 mins just to pay for the order that they most likely haven't even started yet so guess what wait some more.They actually get mad at you if you try to call in a pickup order for a sandwich?i have never been so confused in my life to think that calling in your order before arriving would cause such a turmoil for them when it should make operations run smoother. It is actually so sad to see this place going downhill. There is not a shot i will ever be back here. I have heard and know of countless stories of unruly interactions that have occurred over the past year. If you want to walk in and feel uncomfortable and be treated as if you are doing a disservice by ordering something than by all means speak to the new owner if youw ant guys got a foul mouth and ask him why all of a sudden the breads stale and the chicken is chewy
Best deli ever, great homeade foods and sandwiches also amazing staff. Still the best deli ever!
Have eaten here for years and every time their meals are delicious, highly recommended if passing through. It's even worth a 15 min detour!
Idk why i keep going back when sandwich is wrong nearly every time... ordered Amazin on a wedge with mozzarella cheese. Get wrong cheese, raw bacon, and no Russian dressing on it... service has really declined over the years. I used to go here weekly now im just disappointed a few times a year.
I placed an order a week before I needed it and asked for it to be ready by 12 pm and paid cash instead of leaving a deposit. Day of my party I was running late to pick up the order and showed up at 12:30pm. I was told it would be done in 5 minutes and if I wanted they would deliver it as a courtesy. So I accepted and left as my guests would be arriving around 1 pm. Then 1:15pm rolled around, all my guests arrived, and the food was never delivered. I had to leave the party leaving all my guests at my house to go and see what happened. At 1:20pm, the food was still not ready, and instead of apologizing I was simply looked in the face and told they were overwhelmed. I was never apologized too, the owner couldn't even look me in the eye, and I wasn't compensated for the lack of customer service. They didn't even have the decency of carrying the order out to my car as I had three trays of food and two 4fters shame on all those men making a woman carry all of that especially when you did wrong by her. Honestly, this place is a disgrace. Never again.
The food here [hot&cold], in my opinion, is very good. The service though, is terrible. I've ordered from them twice and both times I happened to show up LATE to pick up my order and the food STILL wasn't finished being made. I even called ahead of time to let them know I was coming and my order was literally being made while I stood there waiting. Unfortunately, their poor service might outweigh their good food for my future needs. Disappointing.
Had the most wonderful experience - Peter went above and beyond! I had unfortunately had the incorrect business location of where I was supposed to do a presentation. Peter was responsible for delivering the lunch and when he realized the mix up, he actually took the time to guide me door-to-door to the correct location since I'm not familiar with the area. Sadly, acts of kindness are rare these days, but it was so amazing that he did this! On another note, the food was great! Thank you Peter and Bucci Brothers!
Delicious Food! Best Deli in Mahopac. The best part is the courteous and friendly staff. They have been able to accommodate last minute catering with great suggestions for a spur of the moment family visit. They came through for me and made me look like a food expert in front of friends and family. Simply AMAZING FOOD AT GREAT PRICES!
Explore the world of italian food with us at Bucci Brothers Deli & Catering in Mahopac and let us bring new yummy foods to your plate, such as our salads. We provide an assortment of options that will expand your palate. Browse our restaurant menu or call us at (845) 628-3663, today!
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