Reviews for Pizza Factory in Maple Ridge, BC
Have ordered from here many times, service is always very good. Only issue I have had is ordering from their website. It took my... order but never sent it to the restaurant so the order never got made. Read more
I love this pizza but the price is getting costly. The recent $7 delivery fee is probably the last straw for us.
I normally order for pickup but decided get my order for delivery last night; huge mistake. When I opened the door my dog... started trying to smell the pizza bag the driver was holding and he fully freaked out. I ended up yelling at him a little harderthan I probably should have but I was worried he was going to kick her in the head and injure her. If you order for delivery,make sure you either don't have a pet or have them behind a closed door to avoid this extremely awkward situation. Read more
Pizza was good, driver was friendly, but they screwed up our order on one of the pizzas. We asked for bacon, there was no bacon,... instead covered in onions. We called to rectify this and the lady on the phone said "well I wrote down onions" and basicallythat was that. No apology no "let's be proactive about this situation". I've worked in customer service for many years, and hertones and way she was handling it was very rude. I didn't want to make a stink but seriously we are paying and giving a good tipand get treated that way? Read more
I have been a regular customer for 6 months now. Everytime the pizza is fresh full of cheese and ingredients. Tasty and loaded... pizzas and the price is reasonable too. Love this place. Read more
Excellent pizza - the crust is amazing! Have been go to pizza place since we discovered it. Friendly, quick delivery as well!
The pizza was good, but I was pressured to tip twice and I don't appreciate it. I ordered online and an automatic tip for... delivery was applied to my bill. OK no problem, fair is fair. But when the pizza was delivered and I was handed the machine, Iwas prompted to tip again. 15% of the bill was my lowest option, and don't forget, my original tip was included on the bill. Soin essence, I was being asked to tip 15% on the money I already gave tipped them. I felt super awkward explaining to my driverthat I'd already tipped. This forced automatic tip feels like a rip off. I wonder how many people don't notice it and tip twice.Just feels slimy to me. I don't believe it's an accident. Good pizza though... Read more
Pizza was good but didn't appreciate that they deducted taxes without giving the receipt and that too on cash payment.