So on their receipt they have an offer if you fill out a survey for a 2 piece free if you buy a large drink. Good luck with these incompetent employees manager went to her office never returned after long wait 30 minutes asked employee what was the problem they said that they were waiting on a call from a district manager to approve the coupon. I asked for the receipt and left maybe one of their other stores know to do their job.
I decided to buy lunch at Popeye?s for my 30 minutes lunch. I pulled up to drive thru and there was 5 cars in front of me. It took me 45 minutes to get my food. I asked if they had cajun rice and they replied ?yes we have cajun rice? I ordered a large cajun rice with popcorn shrimp and 2 cheesecake pies. When i get to the window i was told they don?t have cajun rice. So i had to settle for rice and beans. I was not given a receipt for my order either. I got my order at 9:30pm from when i got into drive-thru at 8:45pm. The lady that tended to me was very nice, but it seemed like she was the only one running around while 3 other male employees were casually talking and blasting music. They had the main dining area close as well as I noticed several potential customers walk to the door and walk away. As for me i will NEVER return to this location. Complete failure of systems.
Beware!! I have been going to this Popeye's for years but it has now started to go down hill. After today I may not eat there anymore. My wife and I went through the drive though and had to wait at the speaker for a good 5 minutes before they took our order. after we payed and received our bag my wife always checks to make sure everything is there. They had missed part of my order so inside I went. The girl at the counter was helping other people so I waited my turn again. She proceeded to have to ask the people in front of me what they ordered 4 times and she still forgot something. I had to finally get the attention of another employee to fix MY order.
Worst place ever! The entire staff was going in out of the back door and getting into a black Honda to smoke. I went into the restaurant after waiting for over 30 minutes for my food and they forgot to cook more chicken. As I waited, the manager grabbed a piece of chicken from the pile of chicken, bit into it and stated it was good and tossed the rest of it out and continued to serve food without washing her hands. The staff was not interested in assisting customers because they were too busy joking around. 06/13/2022 8:30pm was when I was at this location.
Shrine felt like it was sitting out all day it was dry and no moisture. Chicken sandwich was better but still didn't taste fresh. They forgot my order and I had to wait forever because they were chatting with someone in the drivethrough. Disappointing.
Rude service, food is 50/50 fresh or old. If you go after 8pm they typically are out of fries, chicken sandwich or nuggets. Only options of side means cheese, potato biscuit. Where is management?
Popeyes Louisiana Kitchen, West Main Street, New Britain Connecticut is the most worst service. Waited in the drive through at the front of the line to make an order for almost 20 minutes. And that's after already waiting an extra 10 minutes behind the single car in front of me. Then to make a simple order was another nightmare after 3pm in the afternoon 3/22/2022. Also noticed an employee that's on the clock outside in the parking lot. I left my order. Additional time
I?ve been going here for a while and always had issues. Each time I ordered something, my food was always thrown, fries just at the bottom of the bag. Recently, the night of 2/20/22, I ordered two combo sandwich meals. I was told there were no fries because it was ? close to closing?, which was an hour or two before. At the window was told they didn?t have coke. The worker never told me the offer deal they had of ? buy one combo deal get another free?, so I spent my extra 9-10 bucks. Once I got my food, it was two fish sandwiches and not spicy chicken sandwich?s. I had also heard in the background ? he has to come inside to get his food?, if I chosen drive-thru, I do not. I came back the next day, same order. The same guy was there and proceeded to ask if I had cashapp to give him a tip, constantly kept asking me. I just went back today had a reward for a free sandwich and I bought another, I only received one sandwich.
We're proud to be from New Britain and our american is what makes Popeyes Louisiana Kitchen so great. If you want to try mouthwatering chicken then our restaurant is the place for you. Call us at (860) 505-0785 for more info or make a reservation.
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