Went here on Sunday with my wife and son, you may be asking why I?m writing this on Tuesday, Well that?s because I was going to let it go, but it made me so mad I don?t think I will. Left the BBQ place down the street in a great mood, decided to go to here. I haven?t been to a cold stone in 5ish years, and apparently for good reason. I was looking at what I thought was cookie dough ice cream menu, and she informs me ?umm? that?s cookie dough?, but it wasn?t what she said, it was how she said it. I apologized and asked her for just some regular cookie dough ice cream in a waffle cone, she told me they?re out of waffle cones, and they only have bowls. Hey no problem, just as good. So she sets a bowl of plain ice cream on the counter and I noticed it?s literally just a bowl of vanilla. I asked ?does that not come with cookie dough or anything in it?? And she responded with ?you have to ask for it? so me, confused, because I ordered COOKIE DOUGH ICE CREAM, asked if I could have some stuff in it and she says ?I already put it in the bowl, I can give you some toppings? and I would think maybe I?m at fault, if my wife hadn?t ordered the confetti cake ice cream, and also received a bowl of plain ice cream. It was $18 for what could have been a better and more pleasant trip to MCDONALDS. My wife and I both worked YEARS FOH and BOH in several restaurants before our current jobs, and your staff that day is the bottom of the barrel in professionalism and courtesy. Took two bites of it and threw it out. 1/100 wouldn?t recommend.
Really rude girl behind counter insisted they were closed at 930 after we already waited in line 10 minutes, an hour and a half before their sign said they were closed (11pm). Again, if you don't want to be open don't lure me out of my house with the promise of ice cream, and maybe turn off your "open" sign....
FOUND A SCAB IN MY ICE CREAM!!! It was really big and brown and hard on one side and all white and fleshy on the other!! So disgusting. They also did not wear gloves. Came from Canada and was so excited to try cold stone. Never been so disgusted at a food service in my life!
Cold stone is the only place that I'd go to for ice cream cakes! They have various flavors, all delicious!
Loved the service tonight. Asked if they could describe the Lucky Charms flavor to me and they said ?it?s like the cereal?. So informative and helpful, thank you :) I?ll be back the next time I want a statement of the obvious. ** side note: grateful they let us in because they closed right after we walked in which was still 30 minutes early. I?ve read the reviews and I?m starting to think these guys are just lazy lol.
We ordered an ice cream cake for my birthday since Wednesday and even paid for delivery for Sunday. When it came time for them to deliver it they said they found the order but didn?t make it and if we wanted it we had to wait 24 hours. Then we got told by an incompetent shift leader that we wouldn?t get a refund. Had to contact our bank and corporate to get a refund for a cake we never received. Then later this evening we got a call from doordash AND COLDSTONE that the order was processing, after we canceled and got a refund. Total mess, avoid this for a birthday party because you will not get the order.
I went to get some ice cream all the way from across town just to get there and they are closed 30 minutes before they were supposed to close online. I made a special trip to get cold stone and she was just in there locked in on her phone when they were still supposed to be open it was only 9:30 . I tried to get her attention and she looked at me and rudely blew me off . Obviously the owner either doesn?t know his staff just closes early and turns away buisness because they are just too lazy
I don?t like writing negative reviews because I give places the benefit of the doubt, but I just need make make a mention for how petty and stingy this cold stone is. For my wife?s 30th birthday she received a buy 1 get 1 free and they wouldn?t honor it. Even the manager wouldn?t accept it because ?it didn?t have a barcode?. Due to COVID, they could not give my wife any samples but yet didn?t have a problem grabbing her phone from her hands to look at the email. What do the employees benefit from by denying a legitimate email that my wife signed up for to get a simple free ice cream on her birthday? Lousy customer service and stingy manager. We could have gone to any other more delicious places but chose cold stone. Oh well, we won?t be coming back.
Oceanside has lots of great places to eat, but none better than Cold Stone Creamery. Call (760) 722-0880 to make reservations and ask about our tasty desserts too.
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