PASS ON THIS PLACE! We stopped at this Panera on our road trip. It was conveniently located just off the freeway and the bathrooms were clean. These are the only two positive things I can share. We placed our takeaway order and then proceeded to wait for over 20 minutes for our food. We finally got our order and left. Once in the car we realized our order was missing utensils and an entire side order of tomato and cucumber salad. The grilled signature chicken sandwich was cold. The chipotle chicken avocado sandwich was luke warm. The steak and white cheddar sandwich was also cold, yet the cheese was melted. All these sandwiches were supposed to be hot. I called and ask for a refund but was told I had to come back in person. I asked to speak with a manager and was told they were too busy and would need to call me back. I left my name and phone number but never received a call back. What a rip off! Paid cold food and food I didn't even receive!
I tried out the drive-thru... First time I have seen that at a Panera. And it was great! I was able to order a grilled Mac and cheese sandwich and get it incredibly fast. I hear the sandwich was really good too!
Pickups running late second time. It has impacts on my job when I run late. I even requested food extra hour early. The staff was nice. But the food arrival was not on time. Won?t use this place again.
This Panera and the people here do not focus on quality. They are "too busy." Yet we as the customers pay their bills. I know fine dining, hospitality, casual dining, fast food, and everything in between. This place needs help. I took my baby in here after having a bad experience at Pho Vu down the street! Thinking this would be better. The service is terrible. The lady who took my order at the front should not be working there, or offered some severe training to up her effectiveness there. A robot could have done better. She was like talking to a wall. I had to pry information out of her about what my options were when it came to ordering sides. It was literally painful to order. And what happened to them taking food to your table? You have to go get it yourself? I asked for a side of bread to go with my "You pick two;" she corrected me nonchalantly "French baguette." Yes, chick, bread. I want the bread. I asked for a sliced apple for my son's side for his Mac n cheese and she said she could ask but took a big huff (breath) in and acted like it was a big deal. I told her the last panera did it for me so he won't choke. She said she'd ask. (Ask?) Cut the damn apple! Lol! Or are you going to hand me a steak knife to do it? What happened to service? After my order I go to find a table in the corner, which ALL OF THEM ARE DIRTY. INCLUDING THE CHAIRS. I ask the lady at the food making counter to please have someone clean a SPECIFIC table for me. She asks me to sit somewhere else. I tell her all of the tables are dirty. I wait nearly five minutes with a diaper bag, a purse, and a baby in my hand after grabbing my own high chair and standing by the specific table I want. Standing. Standing. Standing. No one comes. The same chick who was at the front who took my order walked right past me to the patio doing nothing, wandering. I go back to the food counter and ask about the table to be cleaned. She says she sent the girl but they are busy and understaffed. I told her I understand, BUT my time is valuable too, it's been at least 5 minutes, and I have a burden in my hands! (Still holding baby, big diaper bag backpack, purse, and no where to sit without getting my butt dirty) Finally someone comes to wipe down the table and the booth and I can sit with my baby and sit my stuff down. When our order comes up soon after, the apple is not sliced. I don't want excuses, I want better service. Compassion. Empathy. BASIC CUSTOMER SERVICE. Basic intelligence? Artificial intelligence? I mean, jeezus.
Pretty great place i even took some pictures of what i saw
These people are HORRIBLE at putting attention to detail to modified orders. This is the SECOND TIME that they FORGET to include addition to my order, yet happily charge me for it. These employees all need training into PUTTING ATTENTION to all drive-thru orders. This was NOT a Mobile Order. Put a fork for both next time too.
I had a very good experience here. Staff was helpful and on point. the food - chicken teriyaki bowl and Greek salad - was delicious. I like their beverages, too. Had the unsweetened tea, very good. I ordered a cappuccino and must say that it was really good, too. All in all, good meal!
Found a produce sticker on my sandwich, Manager on duty (didn?t get her name) did amazing at fixing the issue. Gave us drinks and pastries. Remade both sandwiches as well. The kitchen may need some work but mistakes like this happen sometimes. Manager did a great job and apologized!
When you're in Palm Desert and you're looking for a great place for american food drop by Panera Bread for the best meal in town. Discover our varied menu and select noodles for example, you'll be glad you did. Call us at (760) 895-6948 and then join us for a fine dining experience.
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