• Open:
    10:30 AM - 09:30 PM (EDT)
  • Cuisine

    AmericanNorth American

  • Features

    Patio , Takeout , Delivery

Google Reviews

Nicalena Neary

Shake Shack located in Potomac MD is a fast food restaurant. Their Burgers and Chicken sandwiches are made to order. Their Shakes are delicious and come in a variety of flavors including Chocolate, Vanilla, Strawberry and Black and White, my favorite. Service is efficient. Plenty of seating inside and outside, Free parking. Worth a visit.

Kevin Crandell

Chicken sandwich was nice and crispy and the avocado was fresh sliced and ripe. The burger was just okay but the shroom "burger" on top was unique, tasty, and kept things interesting! The crispy shallots I ordered on top sealed the deal. Best advice: make sure you order something deep fried on your sandwich! The fries were nothing special but served the purpose well enough. Chocolate malted had deep flavor and was the perfect texture for drinking through a straw! Recommended unless you're the "thicker the better" type. I ordered online. The system is fine and payment was easy, but the customization options were lacking. Somehow I'm pretty sure that, in person, I could have ordered cheese on my chicken sandwich or switched some sauces. No such options online. Inside, the "online pickup" shelf was clearly labeled but wasn't being used. A couple of bags sat on the front counter with the names facing backwards and one was eventually picked up by a confused customer while I was there. My name was called at the regular pickup counter around the corner. Not a major problem, but I was left constantly scanning the areas to make sure I didn't miss my order. In all, I'd be willing to go again. A good alternative to "Five Guys".

Natallia K.

We are concerned about the Shack store in Cabin John, Maryland. I am with my son stopped by for lunch and ordered 2 cups of Strawberry Milkshake, Bourbon Bacon burger, and french fries. We received one milkshake instead of 2. Informed the staff about the wrong. I sat and ate lunch at dining table and noticed spills and dirty spots on my hands because of dirty table . This dirtness and sloppy service caused my business suit to be sticky and stinky with many spots from food since the dining table was not clean. I was upset about my business suit. I do not appreciate their rudeness and the staff forced me to get up from a dining table and forced me to quit eating my lunch in order to pay for 2nd milkshake that they misplaced my order with a wrong number of milkshakes. They caused their faulty sloppy..They ruined my lunch appetite, my business suit, and my son experience at Shake Shack in Cabin John, Maryland. We would not come to this dirty lazy rude sloppy cafe again! ...

Will Pinto

Just another quick burger spot, food is a bit pricey but compared to other spots not too bad.

Joanna M

For someone that doesn't eat beef, I've actually been here a few times. Went with my niece for lunch today. I think it's the first time since before March 2020. It'll probably be awhile before I go again though. Not sure if it's always like this but no one seemed to want to work the register this morning. I'm standing and waiting and there are staff behind the counter that make eye contact. No greeting and no motion that they're going to come to the register. They kept trying to find other things to do. Finally, one of them asks who is at the register and no answer. The person that had asked ends up coming to take my order. Got the Shroom burger and chicken shack this visit. Wanted to get the Hibiscus Lychee Punch but for some reason, they were out of it. Got the Blood Orange Citrusade instead. Don't get it unless you like sour/tart liquid that's just got pink coloring cause there's no way you'll taste anything else. Only reason for me to go back will be the shroom burger. But you know, the fried shrooms at Shouk are 100% better.

Sean

Incredible customer service and food. Burger was perfectly cooked and not too greasy. The fries were of a good portion, and crispy. They also have ample outdoor, shaded seating available.

Kyle Anderson

Slowest Shake Shack on planet earth. Regardless of whether I order in person or mobile order online, I consistently wait upwards of a half hour for my food. Last time I was there, it took almost 40 minutes for me to get my food from when I mobile ordered it. I?ve been to dozens of locations across the country and never had this problem nor waited longer than 10 minutes. Figure it out!

irfan ozarslan

Oops. Just noticed that somehow 5 stars appeared in my review. Only meant to give 2. Shake Shack is good but it can be shaky at times. On our second visit, service was a little shaky. Upon arrival, there were 2 teenagers in front of us chatting away. The order taker tried to get their attention so that she could place their order but was unsuccessful. We asked the teenagers if they were in line and they said no. The order taker then waved us to the counter to place our order. The order taker looked frustrated as we approached her. We placed our order and went to sit down. Within 3 minutes our burgers and fries were ready. However, another shaky moment occurred: the fries were cold! We went to the pick up counter to request hot fries. It took about 5 minutes to replace the fries at which time our tasty burgers were cold. We decided to eat our nice piping hot French fries before delving into our burgers. We realized at this point our meal was not going to match temperature wise like it did on our first visit. So we left lopsided. We were offered coupons for complimentary fries on our next visit, which is nice. I wouldn?t have minded waiting even 7 minutes if our burgers and fries were both hot at the same time. To me, nothing is worse than having part of your meal hot and the other part cold.

More Google Reviews

At Shake Shack we offer american food for any occasion. Some consider our hamburgers the best in Potomac and we want you to try it.Discover our specialties of the week. Give us a call at (301) 679-6470 and we'll be waiting for you when you arrive.

China Gourmet Bistro - chinese (0.09 mi)
Don Pollo of Potomac - peruvian (1.22 mi)
Gringos & Mariachis - mexican (1.3 mi)
J. Chow's Chicken, Ribs, & Salads - american (1.33 mi)
Tara Thai Montgomery Mall - thai (1.4 mi)

Cities near Potomac
Rockville, MD (5 mi), Vienna, VA (9 mi), Silver Spring, MD (10 mi), Germantown, MD (10 mi), Washington, (11 mi), Gaithersburg, MD (14 mi), Springfield, VA (18 mi), Ashburn, VA (19 mi), Sterling, VA (19 mi)

Towns near Potomac
Kensington, MD (4 mi), Bethesda, MD (5 mi), Chevy Chase, MD (7 mi), Derwood, MD (7 mi), Great Falls, VA (8 mi), McLean, VA (9 mi), Tysons, VA (9 mi), Olney, MD (9 mi), Montgomery Village, MD (9 mi), Takoma Park, MD (10 mi), Arlington, VA (10 mi), Reston, VA (11 mi)

Sirved has 28 restaurant menus for Potomac, Maryland. Want a specific cuisine? Check out our best lists for Italian, Asian or Mexican in Potomac. Dietary need? Let us show you all the vegan, vegetarian or gluten free options. Search Sirved for things like burgers 🍔, pizza 🍕, tacos 🌮, sushi 🍣 and more. Need just a kids menu or drink menu? Sirved categorizes our menus to make exploring easier.

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