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Reviews for Popeyes Louisiana Kitchen in Raleigh, NC

Michael Conder 1 year ago
1

Absolutely the worst place to go if you want hot fresh food with decent customer service. This place is straight out of the... ghetto. I was the only one in the lobby and placed one order for a chicken sandwich combo. Three people came in after me, fiveminutes later, with 2/3 piece meals and got their food promptly. I watched the sandwich stand make 5-7 chicken sandwiches allfor the drive through that came after I placed my order. You can clearly see the orders on their screen but I waited patiently. After 11 minutes they asked my why I was standing by the front counter, which I never left after placing my food, and pointedat the only order on the screen that was now 12 minutes old. The lady rolled her eyes and walked as slow as she could to thestation where she shoved the bin in the heater. She then punched through with a knife cutting up the bread. She pulled out thecoldest piece of chicken, which was there the whole 12 minutes I was waiting and put that on a cold cut up bun. She literallyput 8 fries in that bag and tossed it on the counter and walked away. Took one bite and tasted cold greasy food and took itback. I then received the nastiest attitude as if it was my fault so I asked for a refund. The manager came out and which Itried tell him what his employees had done but he cut me off and said whatever put your card in the machine. Bonus, while Iwas waiting the cooks in the back kept dropping their rings on the floor and then kept using them for the two/three pieces. This place is not worth a penny. Ghetto employees with a ghetto manager. Read more

Philippe Charoensawadsiri 1 year ago
1

One of the worst experience with Popeye?s food. I order a 5 pieces tender combo and ask for spicy tenders also a 8 pieces of... spicy chicken. What I got was a normal 5 tender which are the size of McDonald?s nuggets, also my 8 pieces chicken are terribleand taste like old chicken they on fried and leave out. Overall, the food was shi**y and a waste of money. This will be my lasttime to get food from this location. Read more

Stefan Kowalewski 1 year ago
1

UPDATED 21 October 2022: I really hate to say this but I had a terrible experience at this Popeyes location. First, I pulled up... to the drive-thru. The car in front of me had already placed their order and I was next in line, not quite close enough toorder. I sat there for about five minutes and the line never moved. I decided to go inside to place my order, because sometimesthat's quicker. I went inside, approached the counter and waited. There were no employees at the counter. There were plenty ofemployees in the "cooking" area, laughing, carrying on, and hiding around. I didn't notice anyone getting at the drive throughline. It's like the employees that were around we're totally oblivious there were customers in drive-thru and inside. Afterabout three minutes, an employee finally shows up and takes my order. Surprisingly my food came out quickly. I walked back tomy car and noticed the same car that was at the front of the line when I walked in was still in line, waiting. I wish thatworks have been the end of the story but the food was awful. I got the standard chicken sandwich and it was the worst I had. Iwas hungry and figured I'd eat it anyway. After the third bite I just couldn't eat any more. I had to stop. It's like it wassaturated in grease. I dint know, I just know it was terrible. Unfortunately it's going to take me a lot to go back to Popeyes.Especially this location. ---------------------------- UPDATED 03 April 2022: It was late night, drive-through and they messedup my order - left out one of the sandwiches, which is particularly frustrating because we were hungry and it's a pain to turnaround and this location isn't the best for getting in and out. The drive-through line was extremely slow, which made leavingout sandwich our an even bigger disappointment. The one sandwich we got was great, as always. Even with the fiasco atdrive-through I'm giving it 5-stars. I'm owing our disappointment to the time of day. ------------------- Read more

malibu1966 1 year ago
1

1st of all let me say that in the past this sandwich has been pretty good, but this time it was less than expected. Too much ... breading, not nearly enough spicy seasoning and what might be called fries were cold and very bland. Where did Popeyes go?Drive service was good. Read more

Denise Blango 1 year ago
1

Cashiers were rude. Was told to pull up they would bring the order out. Placed order 5:37 was told chicken had to cook. No one... brought my order to me went in at 6:39 manager said they forgot. I quess he thought putting extra chicken and biscuits wouldmake up for it but waited for chicken and it still wasn't hot. Read more

Zackary Myers 1 year ago
4

Food was great as usual. Not a fan of Popeyes fries but they were fresh. Only downside for this location is they are easily the... slowest Popeyes location ive visited. Always takes a minimum 10 minutes amd if there is a line you will wait 30+ for your order.If theybcould increase their speed then I would say it would be a 5 star location. Read more

Natielix Severino 1 year ago
1

Line way too slow for a tuesday at 4:30 Employees have the worse attitude problem and no customer service at all. Out of 2... orders one was wrong and the other tasted terrible! How do you mess up nuggets? Cajon rice? Looked like throw up, waited toolong for them to switch the wrong order and ended up asking for a refund where i got to witness one of them throwing food andcontainers around in an upset manner. 5 employees including a manager and i was there for 30 mins total. I have no pictures ofthe food because i got my money back and gave that trash back. Corporate will hear about this. Seems like you guys have a hiringissue and are accepting whoever to work. You better off closing it off to be completely honest. Is better than to have themmess up the reputation. Im NEVER going there again. Read more

Brittany Jenay 1 year ago
1

Waited a long time for COLD FOOD?. The employees and including the manager were loud and unprofessional? Order was wrong,... chicken unseasoned, fries cold, shrimp cold, biscuits hard and red beans and rice cold and unseasoned? had to walk around thedining room to find a clean table? TERRIBLE SERVICE AND FOOD!!!! We will NOT be coming back to this location? Read more