Menu for Steak 'n Shake - Richmond, KY | Sirved
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Open:10:00 AM - 12:00 AM
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Cuisines:
American North American
American North American
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Features:
Takeout , Delivery , Non-Contact Delivery
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Dietary:
Vegetarian
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Known for:
Great dessert, Happy hour food, Late-night food, Casual, Kids menu, Small plates, Vegetarian options, Drive-through, Good for kids, Quick bite, Coffee, Great coffee, Comfort food, Dine-in, Dinner, Popular Dinner, Staff required to disinfect surfaces between visits, Mask required, Staff wear masks, Lunch, Popular Lunch, Curbside pickup, Good for groups, Fast service, Solo dining, High chairs, Restroom, Family-friendly, Seating, Braille menu, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Credit Card Payments, Debit cards, NFC mobile payments, College students, Popular with Tourists, Breakfast, Popular Breakfast, Brunch, Dessert,Read more
Steak 'n Shake in Richmond, KY, is a American restaurant with average rating of 3.6 stars. Curious? Here’s what other visitors have to say about Steak 'n Shake. This week Steak 'n Shake will be operating from 10:00 AM to 11:59 PM. Want to call ahead to check how busy the restaurant is or to reserve a table? Call: (859) 626-9300.
Order your favorite meal from the comfort of your home at Steak 'n Shake through Uber Eats or DoorDash.
Steak 'n Shake includes vegetarian dietary options.
Looking for other options with similar menus? Check out Jimmy John's and Panda Express.
Have you eaten here before and want to share with others? Leave a review!
Additional Information
Website
Payment Options
Credit, Debit, Apple Pay, Google Pay
I think there were 2 people running the whole restaurant. There is no longer a front counter person, just kiosks with which to... make your order. We had an issue with our food and it was difficult to get any assistance because the two workers were in theback working as hard as they could preparing food. My low rating is no reflection on them. It is a reflection on the owners forbeing too cheap to hire enough people to service customers properly. Read more
I was at the store this weekend, and it was a horrendous experience with an inexcusable lack of customer service. Our party of... five ordered individually and my wife and I never did get our order. No big deal. We waited and waited and waited, all the whilesitting in extreme heat because the vents were all blowing hot air onto the customers. I went to the counter and asked the womanworking there about our order And about the heat in the building. She explained that the air conditioning unit was not workingwhich is why it was so extremely hot. She said our order ?got bumped? and that she would have it fixed right away. I heard hertell the line Cook, Pedro but he refused to start our order. He told her it would have to be re-entered, at which time hewould then start it. Long story short? The order never came so I went back up and requested a refund because our friends hadall finished their meal and we?re ready to leave. She grabbed my receipt and said she would give it to the manager, but afterseveral minutes she came back and said she could not even find the manager. We continued to wait. Finally the manager cameupfront and I said I would like a refund. Without saying a word of apology or anything else, he turned and left the area andwent to what appeared to be the drive-through area. After a few minutes he came back with cash in hand and just placed it in myhand. He literally said nothing. I told him I thought that was inexcusable service and that at the very least, he shouldapologize. His only response was ?what for? You got your money?. That was it! I will never return to a steak ?n Shake again Not only was this one extremely hot, but it was dirty, floors were slick, and it appears all the windows have lost their sealbecause they were all covered in condensation and dirt. Terrible terrible place! There were several other people in therestaurant in agreement, and several had not received their food. There was constant bickering between the wom Read more
One month ago corporate took over this location. The food was good. Self service checkin.. STUPID... Eliminating service at... tables. Stupid. Trash hole so small had to wad up each piece. A terrible experience. Staff apologized. Will never go back unlessthey have waiters and waitresses again. I'll go to Texas Roadhouse next time Read more
The tonight (Thursday) we?re all lovely. The restaurants clean, as well as the bathrooms. Additionally, the service was... phenomenal; all the employees were friendly, they helped us out we were having trouble paying for our meal with a gift card, andthey checked up on us to make sure our food came out correctly and promptly. Best time I?ve had at a Steak ?n Shake! Read more
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FAQs
When is Steak 'n Shake open?
Steak 'n Shake is open on the following days:
Monday: 10:00 AM - 11:59 PM
Tuesday: 10:00 AM - 11:59 PM
Wednesday: 10:00 AM - 11:59 PM
Thursday: 10:00 AM - 11:59 PM
Friday: 10:00 AM - 11:59 PM
Saturday: 10:00 AM - 11:59 PM
Sunday: 10:00 AM - 11:59 PM
What forms of payment are accepted at Steak 'n Shake?
They accept Credit, Debit, Apple Pay and Google Pay at Steak 'n Shake.
Does Steak 'n Shake offer delivery?
Yes, Steak 'n Shake offers delivery.
Does Steak 'n Shake have a kids menu?
Yes, Steak 'n Shake has a kids menu, view their kids menu on Sirved.
Does Steak 'n Shake serve breakfast?
Yes, Steak 'n Shake serves breakfast, view their breakfast menu on Sirved.
Steak n Shake used to be legit place to eat. Now it's gone down hill. They need to bring back their large shakes, improve their... menu options and they need better customer service. I went through the drive-thru and ordered a large vanilla milkshake. When Ipulled up to the window, they said they had regular and small sized shakes. When I saw that they did not have the large sizeshakes, I told the lady never mind and drove off. I will not return to this location. Read more