Menu for Shell in San Leandro, CA

Can never tell if the car wash card reader is gonna work or if someone installed a scammer, employees don?t care I tell them it... doesn?t work and they shrug and say the sign must have fallen off, really? Read more

On 7/01/22 At 9:50pm two employees were smoking outside of the entrance door, and I inquired if the store was open? They both... indicated no, however the store hours indicate otherwise? I understand the store needs to be closed form the inside, but I havealway been able to make purchases from the outside window? I don't recognize these guys, and appear to be new hires that are badapples. I wasn't able to find any customer feedback section from the company webpage? I hope the owner manager takes notice? Read more

Their hours say they close at 10pm but they are closed earlier than advertised, usually around 8:30 they close the store and... there is no employee in sight, I suspect they are understaffed or possibly don't want to be bothered by customers. Read more

!!! GO SOMEWHERE ELSE !!! Stopped by Davis Street shell around eleven pm after work got gas and paid for a carwash. The receipt... didn't print out with my carwash code which unfortunately is common at this gas station. So I walked over to tell whoever wasinside at the register I needed copy. Another customer was already waiting for help at the microphone box at the window, nobodywas around. Ok maybe they were in the back room busy at the moment, we waited a few. The other customer mentioned they had beenat the window for about ten minutes already, with no help from anyone inside. I start tapping on the glass and ringing thebutton on the mic box, for about five minutes straight. I paid for the extreme wash and now was out of luck, so I needed somekind of help. Finally I see an older balding man pop his head out the back closet looking door that's inside against the backwall, he looks at us then just shuts the door to I guess ignore us even better. I don't ever do reviews but this is a specialkind of circumstance. I am advising all my friends and family and anyone who reads this to never get gas or carwash here againthis pushed me over the edge. Read more

Like others have said, the establishment is rude. Don't buy a car wash. They changed out their system and I had to exchange my... receipt. That was last year during the pandemic, maybe October. My receipt was good till December 21, 2020. I got surgery on myknee December 12, 2020, which I can supply documents to prove. I just started driving again and realized I had my car washreceipt, which the car wash expired. I went in with my receipt to get it exchanged, and the guy was rude, even though I have abrace on, a swollen knee and a big old scar, which looks pretty fresh. I even told the guy "I can bring back documents to show Ihad surgery." I had paid $8, which isn't a lot in the scheme of things, and when I asked if I could get a refund, since Ibought a product and due to circumstances beyond my control, didn't get to use it, the counter person was like "NO!" It'sexpired, that's it, too bad." Really? So not only did I pay for the product and not get it, I couldn't even get a refund??It's not like I'm returning a product I had used or even taken off the property, it's a code you can simply change and at leastgive your regular customers that much credit and respect for being a loyal patron. I've bought lots of gas and car washes overthe years and it was the first time I requested something like this. The service here has really degraded over the past year.This is not the first incident with this station, but it'll be my last. There's a Costco gas right behind it, which chargesless and yes I'm a member so I WON'T be getting gas here anymore even though I had been a regular customer here for the past 5years. Shell, you really need to take a thorough look at this place and consider a managerial change and some seriousretraining! P.S. I have 3 cars at home, my neighbor has 2... AND NOT ONE WILL BE GASING UP AT THIS SHELL EVER AGAIN! Read more