Genuinely the worst experience I've ever had at a restaurant. From the moment we walked in, our waitress was rude. Our group was greeted with "I need everyone's ID's" - never even said hello! The rest of our evening was continuously downhill from there. When it came time to order food, I asked the waitress if the Veggie Curry was vegan, to which she replied, "no, but it's vegetarian for sure". Given that this was my only option on the menu, I decided to order it. Upon taking my first bite after receiving it, I remembered once reading something about how some restaurants will add chicken broth to their curry and I just had a feeling that this would be the kind of place to do that. As such, I decided to actually call the restaurant (I didn't want to deal with our waitress any longer) and I asked the individual who answered the phone whether or not the Veggie Curry was vegetarian, to which she almost instantly replied, "no, it's made with chicken broth". Upon learning this, I promptly called over our waitress and told her that I had just found out my food had chicken broth in it and asked her why she told me it was vegetarian; she replied, "well, it doesn't have any actual meat in it." I told her I was aware of that but stressed my point that it was quite obviously not a vegetarian dish if it is made with chicken broth. Things got real heated from then on, as she started to get very angry and started saying things like "it's not my job to know everything that's in our food". Eventually, the manager came over and attempted to defend their blatant mistake by saying, "we've served this dish for over 30 years" and most shockingly "we don't accommodate to vegans and vegetarians here, none of our food is good for "you people". Ultimately, our group left almost immediately after this conversation and even those this happened a few weeks ago, I am still in awe that I experienced customer service that was this bad. TL;DR: go somewhere else. The service here is usually very poor and there are many other better options in Sarnia. I say this as a result of this experience here, but also many other relatively negative interactions I've had here with staff over the years.
Couldn't tell you about the food, because we were never waited on. We were seated and that was it. Waited a half hour with no recognition from any staff, even when we left. Two other parties who were seated later than us were waited on and at least received drinks in that time. Worst experience I've had in a long time.
Good size wings. Half price on Mondays. Lots of beer selections on tap. Nice atmosphere. Live music on weekends.
I wish I could give 0 stars. It?s really a shame our waitress was so horrible from the moment we walked in. I almost thought it was a joke at first but she was so incredibly rude. Not sure her name , but blonde hair. Horrible. The manager was equally as rude and clueless. I would not recommend anyone waste their time unless they hire new staff. Worst experience I?ve ever had anywhere.
Really poor experience ,, went in there to have some food and a couple beer and the server told us she didn?t want to serve us unless we were ordering food which we had already asked for a menu because we were planning on ordering food so we just left , definitely won?t go back there was my first time there and definitely my last time ,, will stick to going to Bad Dogs on the other side of the building for a much better customer experience
We went to see the Celtic Hillbillies play. Good band with good music. Nice restaurant with great British food and drink. Good time was had by all. Will go back
terrible experience, after 40 minutes of waiting we asked the server where are food was then she told us they have a lot of pickup orders and they were just starting them. The food was good but I wouldn?t go back!
I really enjoyed meeting the owner by chance. Lovely man. My boyfriend and I trekked through a snow storm to grab some fish and chips and a couple beer. Great food, honest service and good vibes during pandemic times. Thanks guys keep on keeping on.
When you're in Sarnia and you're looking for a great place for american food drop by Ups N`Downs for the best meal in town. Discover our varied menu and select chili for example, you'll be glad you did. Call us at (519) 336-0337 and then join us for a fine dining experience.
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