Menu for Gino's Pizza - Thunder Bay, ON | Sirved

This used to be my favourite pizza place. It?s disappointing that my pizza now arrives cold and uncut. There is barley any... sauce, and hardly any cheese. It almost tastes stale. I would have a better time with old naan bread. Read more

Ordered ahead online. Was called near the time of pickup to be told that a few items were unavailable and there was no proper... substitute. Fine. Showed up about 5 minutes past the pickup time and they said they only just started on it. Had to wait in thestore for things to be made. After waiting and staring out the window looking at the clock to notice that it was now 10 minutespast the "ready in 12 minutes" quote, I started to make eye contact with the person who I spoke with.. after a few minutes heasked "what's your name again?" after it became awkward and then scoffed at me when I asked "is it ready yet?" because I got theresponse of "it has been for a while." I guess it wasn't important enough for them to care that I was waiting in the store formy already late food. Started eating once I got home only to find out that it wasn't properly cooked. At that point I was notin the mood to let out explosive frustration on anyone so it got thrown out (my guests were so appalled by it all) and ended upnot being able to find a replacement in time before we needed to travel. Great experience, highly recommend for anyone withunlimited patience who enjoys disappointment. Read more

Gino's Cumberland has begun to make pizza of very poor quality. They use stale dough, use very less toppings and also don't add... dips. Kindly go to Gino's Balmoral instead. They are better, although both have very poor customer service and poor workethics. All the best. Once Gino's use to make best pizza in the town. It's not the same anymore, unfortunately. They ruined mylunch and charged me a whooping price for such poor quality. Please save your time and money by not visiting them. Read more

EXTREMELY POOR CUSTOMER SERVICE AND PIZZA WAS COLD AND UNCUT. SAVE YOUR TIME AND MONEY Ordered a pizza online with one of their... ?online deals? for a large pizza and 2 dipping sauces. Said it would take 45 minutes. Over an hour later it arrived, tipped theguy $2.50 at the door as I hadn?t seen the pizza yet. Opened the pizza and it was completely uncut, and had no dipping sauces.ordered light sauce as they usually drown it and there was no sauce at all. It was cold. I?ve ordered from Gino?s before and itwas great, so hot you have to wait to eat it. Called to complain and the kid had no idea what to say, put me on hold twice andeventually a girl said she would give me a $5 credit on my next pizza. My tip was half of that. Asked if they would bring mydipping sauces as this was ridiculous and poor customer service and she proceeded to tell me ?I will get my driver to bring itover after we drop off a triple order.? And then hung up on me. As if them being busy is an excuse and now mine is not apriority order when they couldn?t get it right the first time. Very dissatisfied with the product and especially the customerservice. $5 on another cold pizza does not really cut it - much like Gino?s did not cut my pizza. Read more

I was very disappointed with the service of the Thunder Bay Balmoral branch. We ordered pizza at 4:15pm and were told pizza... would arrive in an hour. When it hadn?t arrived after 1.5 hours I called to ask how much long as we had 4 children under 6 whowere very hungry. She said she didn?t know and they were very busy. I called again after 2hrs had passed and asked to speak to amanager, the lady said ? she spoke to the manager? after I asked her to speak to the manager and there would be no discount oranything she could do for me. Terrible customer service. I will never order from here again. We were told an hour, had I beentold it was two hours I would have said thank you, I will pass. Read more