Reviews for IHOP in West Valley City, UT
Lightning fast and friendly service. Food was excellent. Thank you.
I placed an order over the phone. She told me 15-20 minutes. I showed up after 20 minutes. She told me she had no clue about... anyone placing an order over the phone. Waited another 20 minutes just for my families food to get cold sitting in the car.After seeing people coming and going in and out, placing to go orders, in house. I was livid. I left without any food. Waste oftime and money. The way they all acted clueless whenever I asked them how long the food would take was dumbfounding. It wasabsolutely ridiculous. Read more
I'm very understanding when it comes to staff shortages and long waits because of lack of staff but this location is ran by... mostly teenagers and they don't seem to know what's going on around them. I do appreciate the effort being made but plz take thetime to train your staff. I am not a Karen so I won't be the crazy lady yelling at a bunch of kids but this is beyondridiculous. We put in an online order nearly an hour ago and they simply said they never received the order. After going backand forth with the hostess I finally was able to get proof of payment. Then they found our order the girl simply said "we foundit" Our order along with 3 other orders were on a second page ( whatever that means ) the hostess is unapologetic and its nowbeen a 40 min wait for a small order ugh no stars would be more appropriate but thats not an option. Read more
Was just in this place. It was only me and my daughter. Waited 5 minutes to be seated. The dishwasher comes out and says, the... cook is behind and so they can't seat us at this time. There were only four tables occupied in the whole restaurant. Not surehow far the cook can be behind. This just sticks on a lazy waitress and a lazy cook. I haven't come to this location for 3years because of poor customer service. Nice to see they haven't changed. I worked in restaurants for 5 years. There is zeroexcuse for this. Lazy, lazy lazy. Read more
The food was good here and our server was really kind and attentive! I had the four cheese melt and it was so cheesy and yum!... The strawberry milkshake was great too! Read more
Great service by Jenna, she was super cute n friendly. Food was yummy. Our take out order was ready within a reasonable time.... They raise prices at night. The same food, same menu, more expensive at night . Hmmm Read more
We were greeted instantly and sat right away. All our food was hot and perfectly prepared! Our drinks were never empty!... Definitely will be back. Our waiter Artem was FANTASTIC and went above and beyond and exceeded our expectations. Read more
We decided to go to Ihop because of bad previous experiences and give them another chance. BIG MISTAKE!!!! We waited 15 minutes... for the Hostess to seat us she was so busy chatting with a customer to even give us a glance. After trying to get her attentionwith no avail, we left and went to Village inn. Where we received Great service and great food. If they would of been businessthis problem wouldn't have been a issue but 3 waitresses and only 7 people in the restaurant this was not good service. So NOTRECOMMENDED AT THIS LOCATION! Read more