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Reviews for Papa Johns Pizza in Salt Lake City, UT

Fernando Dahlgreen 1 year ago
5

This location does an excellent job. I used to live near it. After I moved I started ordering from a different location and was... very disappointed in the quality of the pizza. So tonight I drove across town to order from this location again. I'm so glad Idid. Read more

Candace Baez 1 year ago
1

Ordered pizza tonight for the family and waited an hour till it said it was ?delivered? it was never delivered!! called the... store and not an apology, sorry this happened, let me make it right, nothing. We can make you another pizza or get a refund. Nohere is half off nothing. Disappointed and I wonder who got my pizza? Read more

Tatiana Watts 1 year ago
1

They?re not even closed?they said they were busy but apparently busy means busy on your phone

MO TEE 1 year ago
1

Order through the phone at 8PM pizza never came!!! Stored closed at 9PM and Delivery supposedly stops at 12AM, Pizza never came,... no way to track if you order through the phone and no way to contact anyone at that specific store. $55.94 and Pizza nevercame!!! Next day called when they open at 10AM and Bridget put me on hold Finally told her what happened and she said NO YOUJUST ORDERED THIS MORNING and I said NO I ORDERED LAST NIGHT and she stated well I see that it failed last night and so it camethrough this morning!!! DING DING DING BINGO THATS WHAT HAPPENED LITTLE GIRL SO STOP ARGUING WITH GROWN FOLKS ABOUT YOUR BADCUSTOMER SERVICE SKILLS and things you know nothing about!!! She just should have SHUT HER MOUTH AND APOLOGIZED FOR THEIRMISTAKES and ISSUED THE REFUND instead she wanted to argue about it and tried to blame it on me but NO NO NO NO that didn't getto far with her made up stories so she then turned what happened around and blamed it on the phone agents who are from anothercountry who are most likely not even Papa John employees and works for a third party Call Center as one of their vendors whotakes their orders when that specific store doesn't answer or gets to busy!!! Bridget GO BACK TO TRAINING LEARN CUSTOMER SERVICEhopefully they will also teach you that I AM NOT YOUR HUN, OKAY HUN!!! PAPA JOHNS at THIS LOCATION 3510 S 4400 W, SLC, UT 84120IN WEST VALLEY CITY IS TERRIBLE WISH I could give it a NEGATIVE -1!!! PIZZA NEVER CAME AND BRIDGET WANTED TO BE RIGHT AND FOUGHTTO BE HEARD FOR NOTHING LIKE A FOOL!!! Read more

Justin Montoya 2 years ago
1

I would advise against ordering pizza through Papa Johns in West Valley City Utah. They use Door Dash for their delivery. ... Which is a failure as the driver gave half order to some one else. When contacting the store at 3510 south 4400 west in WestValley City, Utah. The person that answered the phone would not identify themselves.And then said it is not their responsibilityto what a door dash driver does and that there is nothing they can do. When asked really it is not their responsibility shesaid please hold and she would get a manager. 6 m 36 sec later the girl gets back on the phone and says the store is closingand there is nothing they can not complete my order. Then quickly said we can give you me a discount on a future order. Againtrying to get off the phone with me and said Manager was too busy to talk to me. If this is how Papa Johns treats customers donot see a good future in business. Read more

Pauline Hanson 2 years ago
1

The most expensive 14 inch pizza i have ever had, and very stingy with the toppings, maybe 1 item per each piece if even that!... Oh and the side of garlic butter and pepperchine was 1 of each! How pathetic! Read more

Leslie Peterson 2 years ago
1

When we opened our pizza that we brought home for dinner tonight we found a black short curly hair! WE immediately called the... store to be put on hold for over 5 minutes to have Bret get on the line and refuse to give us a refund. We come to thislocation all the time and are loyal customers. Bret treated my husband like garbage, didn't care that there was hair in thefood, and I'm sure we can all guess where that hair came from, and he was willing to lose a customer. This was the worst showof management style or customer service that I have ever seen. So long Papa Johns. You need to up your customer service game andget some real management into your store. Sincerely, Very Disappointed customers Read more

Tanner 3 years ago
1

Disgusting sanitary practices, pizza had four separate black hairs baked into the cheese and when returning to the store no... employees wore hair nets despite some radical hair styles. Read more