550+ restaurants in Pensacola, Florida
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Open : 11:00 AM - 3:00 AM
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Cactus Cantina Mexican Grill of Pensacola
5121 N 12th Ave, Pensacola, FL 32504, USA
Open : 11:00 AM - 10:00 PM
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Cactus Cantina Mexican Grill of Pensacola
biancajade1123
1 month ago
1
This place quite literally stole my money because a server made a mistake that never should’ve happened. If you’re gonna eat here be careful when you go to pay. I and 3 of my friends came here to eat lunch. Everything was fairly okay until it was time to get our checks. At first we thought our server mixed 2 of our cards up but it was only a dollar difference so we figured that’s whatever accidents happen and my friends all got the same thing whereas I got something different. Then I see my card is charged for 2 separate purchases— one for 28.72 & the other for 29.13. I waited til the payments posted to call hoping it was just a weird mistake that would fix itself but it was not so I called them. The manager found what happened & was saying theyre”oh yes I spoke to your server she said she accidentally must have swiped your card twice” and I’m just like umm there were 4 separate checks, 4 separate cards, I don’t understand how THAT happens. I can understand mixing up 2 but not swiping one card twice. I’m a server myself and I don’t play around with people’s money. He offered me a gift card and I said “no I don’t go there often enough and I want MY MONEY back. It is not my fault if y’all lose out on money because of a mistake that never should’ve happened”. The manager said “welllll I WAS gonna give you like a $30 / $35 gift card” im like no because that just goes straight back to yall eventually. That’s not solving anything. I want a refund. I didn’t want a refund for both either, even tho at this point maybe I did deserve that. I just wanted a refund for the extra payment I was charged. He said it would take a few days to go through and I understood that knowing how merchants work so I waited. They didn’t even refund me the whole amount of that one payment. Just $13.57. HALF OF IT??? EXCUSE ME THATS SOME BS. I will never be eating from a place that screws around with people’s money like this. I’m livid. I suggest yall take caution when eating here. Also the restaurant was not even busy. I’m not sure how many servers they had on but there were only a couple other tables in there.
Cactus Cantina Mexican Grill of Pensacola