Reviews for Popeyes Louisiana Kitchen in Abilene, TX
Doors locked Drive thru microphone not working. Cashier at window couldn't count $$ . Said I shorted him $10 asked him to... recount and he just smiled????? Had to tell him how much he owed ME back. This was 12:25 on a Sunday no others customers and hesaid it would be a "little while" Whoever owns this franchise needs to clean house! Read more
I always have a wonderful experience. Jacob Mitchell has always had GREAT customer service skills. He is the SWEETEST to us!... Every time I stop by here, he is always the one who helps us! Thank you so much Jacob. You are great at what you do! Read more
Have gone twice in the past month. 1st time I waited about 5 minutes at the order screen for drive thru, then went to window,... cook went hiding instead of getting someone. Drove around the building saw someone messing with the TV, got back to the windowafter following another car thankfully got food and it was good. Second time we got to the order screen (drive thru again) theyat least told us to go to the window to order (don't know why). After about 10min we finally made it to window. Ordered 2 #1'sspicy and 2 apple pies. Granted I didn't look at the receipt at first we get our food and what do we not have?!? The apple pies,looked at the receipt and no charge, go figure. Guys please get your stuff fixed and people who listen and care about thecustomers!!! Read more
If you dont mind waiting 45min in the drive thru...their speakers at the ordering screen do not work BUT you'll only know this... after sitting and waiting for 20min. Not even a sign to notify the public of the inconvenience. For whatever the reason there isnever enough employees to work the store. Aside from that the food is great. Best fried chicken in town. Read more
They are the slowest place in town. Don't go to this one if your in a hurry. Sat in drive through for 30 minutes. 10 minutes of... that was waiting at the speaker to take my order. Never had a good experience at the ambler location. Read more
Ordered a drive through order at this location. First of all, had to shout at the top of my lungs out my window because their... microphone apparently doesn?t work. There was one car in front of me but their order took 15 minutes of them sitting at thewindow to come out, and my order took an additional 20 to be handed to me. As evidenced by the numerous number of staff visiblethrough the drive thru window it was definitely not a staffing issue. There was no apology offered for the wait. Definitely willnot be going to this location again due to the incredibly poor service. Read more
Placed a mobile order at 6. Got to the drive-thru line at 6:10. Three cars including myself made it through the line in 45 min.... Got to the window as was told to pull forward and they would bring it out. Waited 10 min and then went inside. Asked for arefund and the manager argued with me and several other customers who were having problems. Manager said he would refund mymoney and give food for free. Still doesn't excuse the complete lack of professionalism. Never coming back. Read more
Customer service is horrible. Only car in drive thru. Waited 30 min for food. 3 combo meals. Was asked to pull up and waited... just to receive 1 out of 3 meals. Pulled back around to go inside and ask for the other 2 orders which were 1/4 lb popcornshrimp and 2 tender meals. Upon receiving them there were 3-4 popcorn shrimps in each box, 2 tenders and no side which weresupposed to be fries. Management/ownership needs to get ahold of this restaurant. 2 employees were just sitting in dining areawhile a cook and 1 counter worker which obviously had no clue what was going on were working. The other 2 just socializing indining area. I could have spent $48 for a better meal elsewhere. Read more