Reviews for Dunkin' in Adams, NY
Stood in line before ordering for 20 minutes. Asked a couple of questions about the donuts and the response was "I dont know..I... don't eat rhem". Was not given my receipt or the donut I ordered. Had to wait an additional 7 minutes to get my donut and amedium coffee with cream and sugar. Read more
Clean store, friendly staff, offering assistance. Didn't have spice/pumpkin or carrot type spice donut that I was wanting, but... the chocolate cake and sour cream donuts were tasty substitutes. Read more
My 5yo son has celiac disease, so I asked the workers for extra help in preventing cross contamination on his food. They were... very helpful, changing their gloves and cooking his hashbrowns on parchment paper so that nothing got cross-contaminated. Iappreciate the extra effort and friendly, helpful attitude of the workers! Read more
Dunkin is my addiction and everyone here knows just how I like my coffee. The only downside is that the line is sometimes pretty... long but it is the only dunkin between watertown and Pulaski so it is understandable. Read more
While driving down I-81 on my way to Syracuse Airport to fly home to the West Coast, I got hit by lake-effect snow and stopped... at this Dunkin? to get breakfast and regroup. Because I was distracted about the drive ahead, I left my work bag in therestaurant. Thankfully, the staff had found it and, as I had mentioned that I was on the way to the airport, had already beencalling the airport trying to reunite the bag with me. Ultimately, my trip home was delayed owing to airline operational issues,so I was able to drive back and retrieve the bag, but the manager had been ready to overnight the bag back to me the next day(this all happened on a Sunday, so there were no options to ship it that day). Dunkin? may be a fast food chain, but this wastruly excellent customer service by this local establishment. Read more
I always go here because it's my local Dunkin' and I love the sourdough breakfast sandwich they serve. This one can be slow and... sometimes messes up orders but overall, they are a good place. They do occasionally put donuts in a bag with the frosting sidedown which can be annoying. They are always friendly, polite, and overall respectful which makes all the difference. Read more
Even though my order went through on the Dunkin' Donuts app, they didn't get it for some reason. They did fulfill it for me... although as seems to be typical, the app allowed me to order something that they didn't have on the menu. They offered to makeme something else and it didn't quite add up to what I had paid for the original item, but at the point I just wanted to keepgoing. They're pretty friendly and did their best to take care of me, but seem like they're a bit overwhelmed. Read more
Today is November 1, 2022. This day I received top top notch service from the lady in front. Man, what an attitude she has, how... she greets her customers and just makes them feel like they are home. I am 2000 miles away from my coffee place in my town, andI already love this young woman. The manager of this spot must give her rase and make sure she?s happy, because she is a found.Best! Read more