Reviews for SAGA Kitchen in Alameda, CA

Came here with two others on a Saturday afternoon for lunch. It is self-seating and has stations to get your own utensils and... dump your leftovers after. This spot has outdoor and indoor seating and two entrances. You may order from your phone (afterscanning QR), self order machine in the right building, or you can walk up to the counter in the main entrance. We tried alittle bit of everything since there were different kinds of Asian cuisines all in one. I was the most skeptical about the dimsum, but it easily became my favorite. The shui mai is larger than most and was very meaty & tasty! I didn?t care much for theShanghai dumplings but the har gao was good too - thin skin ????????katsu sandwich was overpowered by the sauce but was a lot toeat so we took those home. Sushi was fresh and beautifully displayed. Ramen was underwhelming but the egg was deliciously cookedand flavored. Fried tofu skin was solid and definitely generous on the shrimps inside. Shanghai bao, karaage, and lava yolk bunswere just ok. Definitely want to return because it is such a cute spot with lots of Supreme, Murakami, Kaws decor. Parkingwasn?t hard to find and friendly service. Read more

I?ve been here several times. Each time the food was excellent and the service was friendly. It?s a food hall where from one... counter you can order dim sum, sushi, Japanese street food or ramen. We?ve tried several options of everything except the ramen.The ingredients are fresh and high quality and the food is well prepared. Most of the food is delivered by a robot waiter - thisexperience was novel and cute for me but I can see others disagreeing. I?ll be back for sure! Read more

I ordered through DoorDash and google said I'd have to wait 45 minutes but i got the "ready!" note within 20, which was greatly... appreciated, still being on the clock. The first thing I saw was this adorable little red bow on my lotus wraps. Little touches,yknow? My Ramen was delicious and big and full of happy flavors, and the staff was pleasant and quick to attend to me when Ishowed up at the door. Nice place; I'd go with friends to get our slurps on. Read more

Poor service and organization, dirty dishes, mediocre food, and an owner who won't take responsibility for mistakes. They need... to shape up on basics before trying to be trendy with a robot server that doesn't work. Check out the other 1 star reviews andexpect long wait times. --- My mom and I ordered the Negi Hama roll and White Tiger roll for lunch today, and they wouldn'ttake our order at the counter. Okay, no problem. We scanned the QR code at our table, but had to go back in to order anywayssince there wasn't a cash option. Just ordering shouldn't have so much unnecessary struggle, but we were still in good spirits.That is, until we waited over 30 minutes with no word on our food. Not to mention how their food delivering robot was stuck atthe door repeating "something's in my way!" for at least 15 minutes. I watched an adjacent table wait that entire time for theirdim sum, which was trapped inside the robot. Staff and the owner were inside but no one did anything about it. We watchedothers who had come long after us get their food, so my mom decided to go in and ask about our order. When the owner finallybrought our sushi out, there was no ginger, a sauce dish had an old piece of dried scallion stuck to it, and the White Tigerroll ($17!) was missing an entire ingredient (no avocado). My mom asked for chopsticks, and was understandably frustrated aboutthe overall poor experience (she could have handled her temper better as well). The owner retaliated saying this is a no-servicerestaurant, and that we could either sit and eat our food or get a refund. We ate our incorrectly made food and watched himserve other tables at the "no-service" restaurant. I regret not opting for the refund. --- Advice for the owner: 1) Put upsigns explaining how to order and what to expect. Have more patience for the elderly locals in Alameda. 2) If you make amistake, apologize and try to make things better instead of blaming the customer. We understand how busy the l Read more

SAGA is a great little, family-run restaurant with an interesting concept - 4 restaurants in one. It?s got a solid ramen... offering, deliciously fresh sushi bowls, and even dim sum. Best of all, they?ve got a robot delivery cart that certainly startsa conversation. They?ve got limited outdoor seating and 2 buildings side-by-side with indoor seating. Read more

I was visiting the Bay and decided to go to a 5 star rated sushi restaurant and that's how I found SAGA. It is worth 6 stars!... Without a doubt the best sushi I've had in a decade. The restaurant experience was nice and even though they had one of thosedelivery robots the indoor exclusive was really nice and comfortable. I would go here all the time if I could! Read more

This was our second try and the ramen is just really disappointing. Stay away from the ramen and everything else is pretty good.... Two stars because it is just overpriced. Way too much money for the quality, quantity and non existent service. Read more

My friends and I got together to try out SAGA today, and got into the discussion of what our star ratings actually mean. A 5... star means that it's a go-to, the first on top of our mind for food in a category, and hits all three of my "worth it" triangleperfectly (cost, value, and taste). A 4 star is a place that is good, not as great of a value, but worth at least one go. That'sexactly what this place is. With the Pork Cutlet sandwich being $16 and the roll being $17, it definitely is Bay Area pricing.The two were good, but if they were something lower like $12 for the sandwich and maybe $14 for the roll, it would be a lot moreworth it. However, I understand rent and paying people is high. The food was good, but I'd probably only go back if there wassomething new or new friends wanted to try it. The staff was super helpful! 5/5 there. The little robot-cat thing that drivesaround is kind of loud and we never personally used it, but I can see how it's helpful for them. A great place to try, but notworth going a second time (for myself). Read more