Reviews for UNO Pizzeria & Grill in Albany, NY
Do to a technical issue, my order was not received by UNOs, so I sent a Facebook message to alert them of the issue. They... responded to me promptly and alerted their management team. Within an hour, Kevin G, the general manager emailed me directly andresolved the issue. Kevin was kind, professional, and displayed outstanding customer service...just as important, the pizza wasdelicious! Read more
Our waiter was VERY nice and none of this review reflects on him.. Long wait time to be seated, to get drinks, to get food, to... get bill. Although our waiter was trying his best it seemed like the work flow of the entire establishment was hindering hisefforts. The first beverage I received had a dead fly in it. My son ordered mozz sticks and tenders. They were both over cooked.The mozz sticks had no cheese left inside and the tenders were too hard to eat. The tables were sticky. The floors were litteredwith debris down the walk ways. The bathrooms were very unclean. Read more
Haven't been for years! Friend wanted to go for her birthday, and as a vegan I was not enthused and expected to eat nothing but... lettuce. I'm happy I was wrong! Three, not one, not two, but THREE vegan pizza choices! Unheard of, at least to the placesfriends want to try. Server was not at all very good, which knocked the review from 5 star to 4. Read more
Our waitress was Very nice and sweet, however the overall could of been much better. We waited for about 3-5 minutes before... being greeted, which was fine, didn't complain. Our party of 5 required 3 tables be pushed together, 1 table was filthy so wedidn't really use it. Out of all our 5 silverware rolls, 3 had dirty utensils. 4 of us got pizza which, overall taste was...okay, expected unos pizza. 1 member got chicken tenders & fries. Fries were overcooked and tenders tasted burnt, overcooked andtasted like perhaps in dirty / left over oil. An older couple sat across from us and had to ask their table be cleaned, also.All in all, cleanliness definitely seemes very lacking, felt a little squeeze after all our meals. Wouldn't return to thislocation again, but do want to say our waitress was very nice and did a good job! Read more
Been a long time since deep dish. Very good no meats. Short staff so 5 to 10 min till someone seated. Jen our server very... nice Read more
I have to say the top sirloin steak with rice pilaf and loaded mashed potatoes was amazing. I asked for rare and that’s what I... got. I got this free for my birthday. My wife had the Uno pizza. Which looked awesome. Not much table service but good meal. Onesoda. Would have liked more soda but it is what it is. Read more
Overall our lunch today is a mixed review. Some really good things and some not so good dining experiences. Our server Jen was... great. The BBQ sauce for the grilled chicken sandwich was sweet and tasty and the fries were perfectly hot and crispy. Oh and myson had the 'Decadent Chocolate Cake and that was sinfully delicious. On the downside. - Our side of garlic mayo had a hair init. - Our iced teas were served warm and while we were provided extra ice when we asked , it quickly watered down our drinksmaking them less than ideal. -We were seated near the kitchen entrance so there was a LOT of noise/inappropriate languagefloating out from the servers/staff that kept congregating back there. - Our sandwiches came standard with lettuce/tomato/onionon them. Whomever assembled our sandwiches decided that the onion on the sandwiches needed to be sliced nearly and inch thick(photo attached). I LOVE red onion but that was a bit much even for me. -The was a small fly in my sons side salad (the serverwas quick to apologize and promptly removed the salad from our bill). The restaurant itself gives the impression that theGeneral Manager doesnt care much about the overall apprearance of the establishment, or at minimum he/she pays no attention todetails. In the area we sat there were no less that 16 lightbulbs blown (my OCD son enjoyed counting them and relaying this infowhile we waited for our food to arrive), and of the working bulbs they were all different shapes and sizes. Read more
We arrived at the restaurant and were seated right away. After 15 minutes of no one coming up to our table, my sister-in-law... went and asked if someone could come and at least take our drink order. 10 minutes later a waiter came to our table and weplaced our entire order. The food came 20 minutes later and my nieces cheeseburger had no cheese on it. I ordered the cheddarmushroom burger and no mushrooms were on the burger. We were running short on time so we did not bring the issue with the foodto the waiters attention as we had already been there for so long. Read more