Reviews for Big Town Hero in Albany, OR
You'll notice that the only negative reviews are from people who refused to wear a mask. Restaurants have no choice or say in... the states mask mandates, they have to follow or receive steep fines. I get it, we are all sick of wearing masks, but that's noreason to slam a business with fake bad reviews. We like the sandwiches here. Prefer their bread to subways. Wish we had onein my town, but enjoy stopping in when in the area. Read more
Visiting the Albany area and ran into this extremely rude blue haired employee / owner? She stated we must have masks to order... food.. I completely agree that businesses should have the right to refuse service to anyone for any reason. However yelling"Later" loudly in a sorry attempt to make a scene is a pathetic way of making a political statement. I hope she can make rent atthe mall after waiting from the food court she successfully ran approximately 18 possible customers off because of her strongviews. FIND SOMETHING ELSE TO EAT IF YOU BELIEVE IF FREEDOM! After this interaction my family ate at No Boloney Sandwich shopacross the street. Amazing food and service at no Boloney!! Read more
My partner and I have been going to this Big Town Hero location for YEARS, the owners and staff are ALWAYS friendly &... professional. I can't believe some of the reviews that are pouting about having to follow local business policies. If you areout and about in Albany, you should have a mask on you to put on to RESPECT said business policy. Don't leave a review cryingbecause they have policies you don't like. Pathetic. That being said, Big Town Hero in the Heritage Mall is well run. They arealways busy but never make us feel rushed. Our order has never been incorrect and it's always out quickly which we appreciate.We greatly appreciate them following their health codes and mask mandates, keeping me and my family safe during these times. Read more
What a joke of an establishment. HORRIBLE customer service by not only staff but owners as well. This big town hero is... absolutely a joke! The customer service is beyond awful. I called due to my spouse having a horrible experience and was told byone of the owners ?I don?t have time for this? and then hung up. He refused to provide his name and would not provide anycontact information upon request. Will not ever go to this location based on how they treat customers and especially by anowner! My spouse did not intend to grab lunch but stopped in real quick and forgot his mask in the car. Once told he needed tohave one he pulled his hoodie over his face. The extremely rude employee (the lady with purple hair) then told him that wouldn?twork. So she then BARE HANDED gave him mask, he declined due to not knowing where her hands had been and not allowing him tograb it. She then told him and my daughter they had to leave and pointed at security to escort them out. I will never supportthis establishment based on how they treat people. Read more
The owners of this location, specifically the woman, is EXTREMELY rude. They must be making a ton of money, because they chose... to refuse service to 30 maskless shoppers today. She then proceeded to call security to request that the shoppers be trespassedfrom the mall entirely. It is a business's right to refuse service. It is also our right to share negative experiences and totake our money elsewhere. Please support businesses that support freedom. This business does not. With that said, Big Town Herohas great food. It is also a franchise. THIS location's poor service and decisions should not be a reflection on ALL Big TownHero locations. If you want a Big Town sub, choose a location other than Albany. The photo is her phoning security. Read more
The lady who took our order was extremely rude and actually took a phone call while we were at the register ordering. Sandwiches... not made to order so we had to pick out of them what we didn't want on there. Don't waste your time or money! Go to "No Bologna"across the street. The sandwiches are wayyyy better and so is the Service. Read more
When deciding where to have lunch this weekend we decided that we didn't want to deal with any baloney over people not... supporting wearing masks. Knowing that this business is supportive of people wearing masks and requires it of their customers wedecided to go here. We weren't disappointed. Watching some anti mask man-child be forced to wear a mask to order was a bit ofentertainment with our meal. And the panini and soup I had and my husband's large sub tasted great as well. We'll be back forsure. Read more
FANTASTIC BUSINESS! Not only do they make great sammiches consistently, but they absolutely saved our entire office lunch plans... on short notice and got everything perfect!!! The manager is awesome, the staff helpful and friendly, and the food is alwaysgood! Highly recommend Big Town Hero in the Mall! Read more