Reviews for Blake's Lotaburger in Albuquerque, NM

Online order, I got there about 10 late thinking my food would be cold, it wasn't even made yet. Then I hear and see the... cooks arguing, saying that he thought the other guy made it and that guy seeing no he thought the other one made it. Instead ofarguing in front of me they should've been just making it. The person I thought was probably the Manager was set and nice tome. Read more

I didn?t get anything because we were on way out of town. It was 6:03 and the employees were looking at us through the window... completely ignoring us. Wendy, opened the window and said our stuff is not ready and then proceeded to roll her eyes and closethe drive through window. Thanks, Blake?s. Read more

Came to the drive through at 8:40 pm. Ordered my usual lotta burger no cheese. Waited about 16 minutes and by 9:00pm I got home... with hot fries and an awesome burger. Yo these guys are awesome. Read more

I frequent this location often, but recently was over charged for my food. I brought this to the attention of the manager, who... rudely replied that's how the computer rings it up. Either way wether it was entered incorrectly or the computer is chargingincorrectly, you just can't rip off your customers. I went through each item with the manager and how the subtotal was not thesame. If your menu board says 4 dollars for a kids meal it shouldn't be 6 just because that's what the computer says. I askedfor a corporate number, to which the manager gave me, but I'm pretty sure it was just her cell phone. As I was explaining thesituation she was literally laughing, and no one offered a remedy. I've worked in the food industry my whole life, I've neverseen a lack of commitment to customer service. Just because a computer rings things up a certain way does mean it is correct. Iwould have quickly refunded the overcharge if I was in this managers shoes. Simple fix, but no she just made me seem like I wasdumb and wrong, because the computer can't be wrong. I wonder how much extra they make off of their customers by ripping eachone off a little. Either way I will be disputing the charge, I've never been one to complain but this is beyond ridiculous. Hiresomeone with common sense and the ability to talk to customers. It could have been resolved easily, but instead you would ratherlose customers instead of fixing issues. I will not be back to Blake's ever!! Would rather give my money to 5 guys. Read more

Gone downhill just like the rest of the restaurants in this bloc. Just don?t go here. They will screw up your order. Every.... Single. Time. Even when there are no other cars in the drive thru or customers in the store. Sure there is another Blake?sdown the street, but it is also extremely dysfunctional and has its own set of problems, like a really chaotic phone orderingsystem that doesn?t actually put your order in a cue. It would be in Blake?s best interest to shut down a few locations so thatthey can consolidate their good employees and start rebuilding their reputation. Read more

I order from here right before I had to go to work for my nightshift. After giving my order I have to wait much longer than if... I went somewhere else. I got my food and got to work when I opened burger I found that it had stuff I did not ask for whichmade me mad because I did not have time to go back and get them to fix it that night. So I call the restaurant around 7:15 tolet them know and the message kept telling me that I had reached them out side of business hours which was a lie because theywere open till 10. I took a picture of my receipt and the burger and the next day when I went back to that location they toldme that they can't do anything unless I have the paper receipt. I found them to be very mean and told them that I would nevereat there again. Worse service ever. Read more

Up until 2003 Lotaburger was delicious! Mr. Blake sold and the food went down, prices went up and they continue to go up! I... hadn't eaten Lotaburger in years and thought I would give it a shot. So I go to this particular Blake's through the drive-thruand the lady that took my order was extremely rude! I pull up and the car in front of me is at the window and the same ladystarted arguing with that customer about their order! Wendy is her name and not only is she rude she's a manager! As if thatwasn't bad enough I pulled up to the window and another manager didn't even know what I ordered he was so stoned he couldn'tfunction! They got my order wrong overcharged me and I will never ever ever go back to that disgusting Lotaburger again!Horrible customer service! The outside of the building is disgusting too. There was a homeless man passed out right by the doorwith urine running down the sidewalk! Save yourself some time and money go to Whataburger! I wish they would give us the optionto give zero Stars better yet - 0 Stars! Whoever is answering these reviews states that they will take steps to ensure thiswon't happen again, but obviously they haven't because there's nothing but complaints on the rudeness of their workers! Read more

Ordered online, picked up food at the exact time the order stated. Fries were cold and when we asked for fresh ones, it seemed... like we were perhaps bothering the girl at counter. The attitude there clearly needs some attention. I don't usually complainor write reviews but I have never had such a negative experience with workers or food at any of the other locations. I threw mywhole meal away as I walked out the door. Read more