Reviews for Dunkin' in Albuquerque, NM
I went inside ordered just 2 donuts and my order was messed up. I was very clear about wanting a chocolate filled donut. I was... given an apple filled donut, the words don't even sound a like and I said it multiple times. I tried calling to let them knowbecause I didn't discover the mistake until I got home. the number went to an automated response that said I couldn't leave amessage because it was full. Read more
Really disappointed with the service. Everyone was lacking communication skills poor management During balloon fiesta there... were no donuts available by the box I called in to order ahead of time and they said they could not do that they said I wouldhave to get in the drive-up line I did, it was long, when I got to the place an order they said they only had 3 kinds ofdonuts, no jelly or filled or no chocolate etc., Well my customers at my business during balloon fiesta had to have KrispyCremes instead. Very disappointed since it is close proximity to my business and I do like their donuts. This location doeshave issues in my opinion Read more
This location has poor customer service. I've ordered through Ubereats a total of two times, both occasions about 1.5 hrs before... closing and the drivers have been told the ovens are down both times. The second time the driver let me know that the staffsaying the ovens are down is a normal occurrence he has encountered, and has many orders canceled by staff for ovens notworking. After hearing that I'm convinced it's an excuse from staff to not prepare certain orders. Read more
I love Dunkin's coffee (Americano), but this Dunkin' donuts on 4th Street is terrible! The staff is so rude, so rude, they all... look miserable and dirty. The store is also filthy and disgusting and sticky. Guess I'll get my coffee somewhere else Read more
The workweek guy was the most rudest, unprofessional I have ever dealt with. He went and made is boyfriend coffee while my... mother and I stood at the front door at 6:40AM. The door says open at 5AM however the door was locked and no note or anythingstating only drive thru was open. There was clearly enough staff there to have the door unlocked. We saw 3 workers just standingthere. We then ask the worker whom brought his boyfriend a coffee out before he helped paying customers still didn't tell usonly drive thru was open. We then figure it out go to drive thru and the speaker is horrible and that same guy is so rude. Weorder 1 dozen donuts and Noone tells us they are out of donut boxes so we recieve a bag full of donuts on top of each other.Worst experience ever by the time we got home the donuts were stuck together and ruined. If out if boxes you should let peopleknow that before they order and have some customer service skills. I want a refund. Read more
Congrats: this is the worst Dunkin' in all of Albuquerque!!! Their customer service is so painfully awful and they don't even... try to hide it. They're the only Dunkin' I know that tries to make you feel stupid for ordering things off of their menu bysaying "we never carried that" even though it's posted outside on their drive-thru. To top it all off, they have no inventorywhatsoever. Waiting for this location to shut down, which will probably be in the near future considering they're the filthieststore in the 505 too :) ???? Read more
Gabe the manager was absolutely one of the most unpleasant people I've ever dealt with. Just had an attitude about everything.... There were people ordering multiple dozens of donuts as I ordered five dozen myself. I was very specific of what I wanted in myassortment and instead of accommodating. He just threw three or four of each donut. Into the boxes. I just don't understand, Ifyour whole goal is to sell donuts. Please don't get upset when people order Donuts. Read more
I REALLY like this particular store. I consistently get GREAT service and a QUALITY product EVERY time!! Keep it up please... because I am definitely a regular customer! Read more