Reviews for Wendy's in Albuquerque, NM
They were very busy but they had a great customer service the food was great ????
First time I?ve gone to Wendys and not actually been able to order anything. I go inside to order and there is a line that is... not moving and the staff looks like they are only working the drive thru, so I leave and go to the drive thru only to waitanother 10 minutes in a line that isn?t moving. I get it if they were understaffed but that is not excuse for such a long waitfor so many people. Read more
Longest wait in a drive thru I've ever experienced!!!!!! And the cashier either couldn't figure out how much change to give me... OR she was checking all her messages and social media posts because she took forever to give my change back. Never again will Igo back! Read more
Every time i try to pick up a delivery order from here, they NEVER have the full order and are ALWAYS missing something or they... are closing early due to short staffing. I hope In the future they learn how to order a truck properly and pay their people awage that is worth being employed by this place. Read more
They didn't have cheese sauce for the baconator fries which was okay shredded cheese is fine. Yet they didn't add the cheese the... bacon was burnt and so crispy it's gross, fries cold and saltless. No spoons or napkins. I honestly should of gone to McDonald'sfor this nonsense ???? Read more
I live by this Wendy's but everytime we got here we have to wait in drive thru line for 10 min and they end messing up my order.... I ordered the southwest avocado salad. They gave me the apple salad with the southwest ranch dressing. I paid extra cents forthis and that may not be a lot but every penny counts. I cannot go back just to correct a salad. And the cheese on this salad Icannot eat. Read more
The interior of this location is outstanding! However the restroom is something I'd STAY AWAY from. However, the parking lot is... definitely something to be desired. At night it is sketchy, and not well-lit. All of the lot in this strip mall needs to berepaved; it is so bumpy and jagged. The food is fair. It's not terrible and not great; it's just kind average. The service ispretty quick and friendly so everything kinda balances, but this could be a great Wendy's if they just work on the freshness offood and update their parking lot. UPDATE: went to eat on the inside recently and the bathrooms are in serious need of repairand cleanup. The restroom was not very clean or up to standard. The toilet paper dispenser was removed from the wall and placedon the sink area. The sensors in the sink didn't work very well either as they didn't dispense with hardly any water* (*itmainly drizzled). The restroom was full of graffiti. The restroom is a reflection of the entire restaurant. If the restroomisn't clean; what is the kitchen like? That is my personal standard for gauging restaurants; especially ones with average to lowcustomer service. The service was also kinda subpar. I am going to have lower this a star. Read more
Absolute rudest staff. Wife ordered ahead for pick up in store. Arrived at location and staff had locked the doors. When she... called , they indicated that her pickup order would have to go through the drive through, put her on mute and just set the phonedown. Staff was rude at the window when getting the food. Took over an hour for the entire process. Refused to provide a receiptor information for the manager. Acknowledged that they have the phone off of the hook so customers cannot call the location.Call finally went through to location, employee answers and states ?this is Taco Bell?. Franchisee needs to look into relievingthe entire staff as this is not a one time incident at this location. Read more