Reviews for Vocelli Pizza in Stone Ridge, VA
I have been a long time customer at this location, but tonight i ordered two pizzas, it is pouring and when it was delivered my... doorbell was not rang and no one knocked. I only realized it was delivered when i went to the door for something else, and foundsoggy pizza. I called the store and explained the situation and they agreed to send another and I should get it in 20 minutes.An hour passes? still nothing. I call again, explaining the situation again, and I am informed that the second order wasdelivered? at the wrong house. I was not notified of this. I had to call to find this out. Naturally I want my food with a fullrefund as well because I have been waiting patiently for 2 hours now, and any restaurant with decent customer service wouldprovide that, but they refused to do both. ?One or the other, but we have made the food 3 times already? as if them messing upis my fault. The delivery drivers at this location seem to struggle with basic instruction and the managers are completelyunhelpful. Save your time and your money and stay away from this location. Read more
They used to be excellent but I don?t know what happened. The pizza comes looking like the box has been shaken, and they messed... up our orders three times. One of those times they delivered my good to a completely different street but the house had the samenumbers. Another they messed up the order but hey whatever it was food so we still ate it and then this time they forget items.It wouldn?t be a big deal if they weren?t so expensive but if you charged $30 for a large pizza and two drinks, please doublecheck the address and if you have the whole order. Read more
I love placing orders over the phone. The service is always professional and fast. Pizza is always outstanding. Thank you for... great service and great pizza. Read more
Really disappointed and it?s our first time trying this place after moving to the area recently. After ordering through the... Slice app, I was given an estimated delivery time of 35mins from order. I waited, it never came, but delivery time keptchanging. After an hour of waiting, I called and was told it was probably on the way. After waiting another 20mins, I calledagain, and spoke with the manager only to be told that they do contactless delivery and aren?t told to ring your doorbell, knockon your door, or do anything to alert you that the pizza has been dropped off at your front door step and has been sitting inthe cold the whole time. No apology, no offer to right the wrong. We won?t order again. Read more
I think the pictures speak louder than words. Thanks Vocellis for the exquisite pizzas for my family.. Do better! Completely... unacceptable. To your credit you guys usually do a really good job so I am shocked and truely disappointed. I hope this is notyour new standard. Read more
I just ordered pizzas and hot subs from Vocelli and they were so delicious. You can tell that they use fresh ingredients. The... quality is amazing for a reasonable price. I even got a great deal using their coupon for two large cheese pizzas. Also they putenough sauce & cheese and other toppings to enjoy the pizza. I highly recommend Vocelli's and will be ordering from them again. Read more
They didn't bring the garlic sauce as requested. I called and got a confirmation from the manager that he will have the driver... bring it as the order had not left the store at the time of the call. Driver showed up with no garlic sauce. The pizza don'ttaste as good as with the sauce. Also, the cheesy bites were not fresh. Disappointed! Read more
No good, poor quality, no taste, I have seen some slices without toppings. Very bad.