Reviews for McDonald's in Alexandria, LA
McDonald?s on Lee street in Alexandria needs to be shut down immediately. That place has poor customer service, long drive... through times, and they like to park you. Even after you still have to get out your car and go in and get your food. If I wantedto get out my car I would have ordered inside. This place has poor management and the staff falls right under. Shut this placedown Read more
That night I ordered 2-10 pc nuggets, a 4 pc nuggets happy meal, and a double 1/4 pounder with cheese and was very impressed... with the young man who took my order at the register; however, that's the only thing I was impressed with. After that, stoodthere for 20 minutes waiting for 24 chicken nuggets, 1 cheeseburger, and a basket of fries. I finally got someone behind thecounter to acknowledge me and after another 5 minutes they finally asked me if they could help me. I explained that I waswaiting for my order and she looked at the board and apparently did not see my order so she took my receipt and the waitingstarted all over. After about 10 more minutes, she brings me a bag and when I unpack everyone's food, I'm still missing a 10 pcchicken nugget meal. So back to the counter I go.....5 minutes later...got the nuggets no fries. Back to the counter one moretime and bed she puts the fries in the bag she digs my copy of my receipt out of the trash can...I guess to make sure I wasn'tlying....and then hands me the medium fries. There were no rubber gloves and no stop by the sink to wash her hands! No squirt ofhand sanitizer, and no apology or thanks for me being patient. Needless to say I gave my daughter my fries which were probablycold by then but I didn't want anyone eating the fries I had just been handed. Read more
We waited 35 minutes for our food, to only receive an incorrect order. The manager was nice about it, but no other worker was... very kind. Read more
Stood in line inside at 9pmish for 45 minutes to get my order taken. My son is Autistic and ordering at kiosk isn't an option... for me as it won't let me add cook to order for large fries as he won't eat them unless fresh. So I had no choice but to wait toorder. Drive thru isn't an option either as I tell them cook to order and why and still try to pawn off cold ones or all burntend ones or soggy ones. So I go inside to register. I will no longer go to south McArthur drive location as register employeecomplained he was off clock and refused to include cook to order or special request etc. Said he'd tell them. Then waitedanother 35 min. For the large fry. All I had was large fry and two large drinks. New young kids as a crew I haven't seen before.Good kids I'm sure just refusing to take up front register orders ..off clock...then did anyway complaining to customers. Iunderstand their frustration but go home if off clock as ur shift is done...don't accept to do things after off clock like bagorders I saw this employee doing also before coming to register. And Ice cream machine and shake machine has now showed as outof order for over two weeks now as I always get an ice cream cone for me as I'm on chemo and it calms my stomach...and a shakefor my autistic son. Last three times I went for fries I've had to get him a sprite instead and he cries every time. So goodluck to that location. Very rude and snotty to me that I wanted a fresh cook to order large fry for my disabled son. Eye rolland attitude tone of voice. So so rude. Read more
The drive thru service is awesome. The wait time is no longer than 10 minutes. I'm so grateful for them because there are days... I'm just too tired to cook and I'm always in a hurry to get home after a long HOT day on the job. Five stars from this hardworking mom. I'll see y'all soon. Read more
Horrible wait time on our order. Waited over 40 mins just to get two large fries two frozen cokes and two McChicken meals. Not... sure what the problem was they had plenty of employees walking around. Just don?t recommend if in a hurry. Read more
If I could give no stars I would?ve. The first time I went in this same night my order was simple at least I thought. No mayo... no mustard. Nope a glob of mayo and mustard and cold fries. I go back no mayo no mustard?. Got the no mayo right still mustardat this point I don?t want to give send my burger back through the window, fries hard as a rock and close to burnt. So this iswhat I came up with. Throw the top bun away and the fries too. Twice in one night on the same order!!! Oh my burger wasn?t evencooked throughly. Read more
We ordered on the mobile app but the store had an issue and had to close. I was told to come back the next day to talk to a... manager. Doenisha was evened polite and very helpful. She made a bad situation tolerable. Read more