Reviews for Papa Johns Pizza in Alexandria, LA
Order my food and they told me 35 minutes and it took a hour and 30 minutes and the food was cold very unhappy for the money I... spent Read more
Food was made wrong. Manager is incompetent. Pizza was cold. Paid 45.00 for trash. Called to tell the manager but he didn?t... care. Don?t eat here don?t order here. Call Pizza Hut or dominoes or even little Caesar?s pizza is better than this garbage. Ifyou don?t like your job then quit. Don?t make terrible overpriced food. YOU ARE TRASH AND HAVE POOR CUSTOMER SERVICE . Dobetter. Read more
We tried to order on the phone and the young man that answered said we need to call Dominoes for ?pasta? and hung up the phone.... We asked if they served pasta. We meant to call Pizza Hut by the way. Customer service needs a lot of work. Read more
Love that when all other food places are closed this place is still open for a late meal. Food is always fresh and exactly to... order. A little more expensive than other choices but there are options to earn rewards that will help with the price. Besideswhen nothing else is available the price doesn't seem to matter as much when you need to feed your kids and you forgot how lateit was! Read more
I ordered online for my family to pick up since I was still working. After I received their msg my pizza was ready I called my... mom to let her know. 10 minutes after that my daughter called and said they were leaving bc they had asked 4 employees about myorder and none of them explained what was wrong. I called the location and admittedly I was irrate. However when the person onthe phone basically called my mother a liar, I was in my truck speeding across town to tell him about himself. He claimed hisentire staff had explained to her for the "last 30 minutes" they had to remake the pizza. I used to work at a couple of pizzacompanies and remaking 2 pizzas doesn't take 30 minutes to begin with. When I got there a young lady handed my order and I in ahurry didn't check it. When I got home the order was wrong so I call them on my way to the store and the same guy answers so Iexplain what was wrong and he doesn't even reply he just hands the phone to the young lady and she straightens it out forme. Needless to say, this experience has soured my heart towards Papa John's on Jackson Street. Customer service goes a longway for me and whoever that guy was doesn't understand what customer service means. Read more
They took 30 minutes to make this pizza and when the pizza came out it was a bunch of onions on one slice and mushroom in... another slice like they did not made an effort to spread the ingredients all over so I had go back and made than make a newbecause I order a supreme pizza not a cheese pizza half way and other slice with ramen vegetables. It?s our first time coming topapa John?s pizza and so far it?s going to be the worst pizza place even to my kids and my grandkids for this is a lake ofmanagement from papa John?s pizza. Read more
Well Papa Johns will not get my service no more. I went to get pizzas for supper. I live out in the country, so when I got half... way there,I called to place my order. They had a two topping special, so I ordered a sausage two topping pizza for my husband.Then I ordered me a meat lovers pizza with olives, onions,jalapeños and stuff cheese crust.I t cost 41.21. Then looked at myreciept,they over charged me. He took care of it. Then got home,the pizza I got for my husband didn't have the amount of meatI ordered. Then my pizza had no meat at all and I paid for the meat. Well I was there over a hour and half waiting for mypizzas. This will be the last time I get food from there. It use to be excellent service, but not no more. Read more
Great staff. Very friendly. Quick service. Consistent good quality. Only issue whatsoever (corporate issue) is their app that is... down a lot and has software issues needing a complete software re-wright. It shows the store often closed in the middle of theday and other times you are unable to log on to place an order. In addition, very limited custom features forcing me to go inthe store before placing an order to tell them to cut the onions or other things that the app doesn't allow you to do. Read more